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Strategic Sales Director (Customer Enablement)

Company: Mega Fluid Systems Inc
Location: Livermore
Posted on: September 14, 2022

Job Description:

Customer Enablement Manager Reports to VP of Customer Enablement Founded in 1990, Mega Fluid Systems has extensive experience offering world-class chemical and slurry delivery equipment to the global semiconductor, LED, pharmaceutical, specialty chemicals, and solar/PV industries. Our state-of-the-art systems continues to be chosen by leading customers worldwide to deliver the most difficult chemistries and sensitive slurries to their CMP tools and processes. Summary: The Customer Enablement Manager is a critical role to ensure customer satisfaction, maintain and develop relationships and manage the KESG portfolio. This position will represent KESG and be responsible for all aspects of customer enablement including strategic account plans, achieving annual revenue and profitability goals, opportunity and growth plans, relationship management and ongoing customer satisfaction. Benefits:

  • 401(k) matching
  • Medical, Dental, Vision insurance
  • STD and LTD Insurance
  • Employee Assistance Program
  • FSA and HSA
  • Generous Paid Time Off
  • Tuition reimbursement ESSENTIAL DUTIES AND RESPONSIBILITIES
    • Serve as the lead point of contact for all assigned customer account management matters
    • Build and maintain strong, long-lasting client relationships
    • Negotiate contracts and close agreements to maximize profits
    • Develop trusted advisor relationships, customer stakeholders and executive sponsors
    • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    • Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders
    • Develop new business and/or identify areas of improvement to meet sales and service growth initiatives/support
    • Forecast and track account metrics (e.g. weekly sales results and annual forecasts)
    • Prepare reports on account status
    • Collaborate with KESG team to identify and grow opportunities
    • Handle complaints and problems in a timely and effective manner SKILLS AND ABILITIES
      • Proven work experience as a Strategic Account Manager, Key Account Manager, Sales Account Manager, Service Manager or relevant role
      • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
      • Align and drive internal functions to ensure that we meet or exceed customer expectations on product delivery, quality, supply chain and continuous improvement
      • Coordinate activities of internal cross functional teams to drive overall KESG strategies
      • Utilizes business and financial acumen to synthesize data and make tough decisions
      • Solid experience with CRM software), MS Office (particularly MS Excel) and D365
      • Translates business strategies into concrete objectives and actions
      • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail
      • Maintain detailed documentation of opportunities and pipeline status to ensure programs are progressing in line with business goals
      • Moves work forward be effectively managing ambiguity, eliminating non-value added work and removing obstacles
      • Understands the marketplace, considers market trends and competitive factors to develop breakthrough strategies
      • Excellent listening, negotiation and presentation abilities
      • Availability to travel as needed
      • Strong verbal and written communication skills EDUCATION AND EXPERIENCE:
        • Bachelor degree in Business Administration, Engineering, Science or relevant field
        • Minimum 5 years commercial experience in the semiconductor industry, preferably with deep understanding of process equipment
        • Demonstrated track record of relationship building and ability to grow business with large global customers
        • Cross functional team leadership required
        • Candidate needs to be comfortable in a high-tech, fast-paced environment PHYSICAL REQUIREMENTS:
          • Prolonged periods of sitting at a desk and working on a computer
          • Must be able to lift 15 pounds at one time. Mega Kinetics Fluid Systems is an Equal Opportunity Employer. No person is unlawfully excluded from consideration for employment because of race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status, or physical challenges. The policy applies not only to recruitment and hiring practices but also includes affirmative action in placement, promotion, transfer, rate of pay, and termination.
            • Employment Type Full-time PI190934005

Keywords: Mega Fluid Systems Inc, Livermore , Strategic Sales Director (Customer Enablement), Sales , Livermore, California

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