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Sales Associate

Company: Loropiana
Location: Livermore
Posted on: August 6, 2022

Job Description:

The Sales Associate is the ultimate Brand Ambassador for the company. They are a consummate professional with the ability to engage, build and develop relationships with the Loro Piana customer. S/he will understand how to strategize and build their client book on a regular basis. They will work towards achieving their sales, KPIs and overall goals set by the Store Manager. The Sales Associate will be a team player and have positive attitude, working alongside their colleagues and Store Manager to find solutions and to contribute to achieving the overall store goal.ResponsibilitiesExecutes company standard as it relates to the customer experience with each interactionBuilds and develops relationships with customers, understanding their needs and lifestyle, customizing the selling experience relating to those needsIs detailed oriented not only during the process of the sale, but also during the after sale processWorks as a team player at all times, supporting if neededStays aware of their own goals and KPIs to ensure they are reaching their targets on a monthly and yearly basisContributes to the organization and order of the store at all timesSalesResponsible for the sales process following the Company standards ("Loro Piana Selling Galateo")Responsible for achieving personal sales targets and KPIs set by the Store ManagerIs proactive in tracking self-performanceProvides and maintains a high level of customer service at all times is a self-starter that doesn t wait to be directed, has an understand of responsibilitiesClient Management and CRMEnsures the after-sales service is handle with care and efficiency, in order to maintain clients satisfaction and loyalty with the aim of promoting the Brand imageEscalates customer issues to the Store Manager so that all matters are taken care of properlyIs proactive in new client outreach, as well as consistent follow up with customer requests and inquiriesEnsure that the necessary customer data is being capture to support and contribute to the CRM reporting strategyProductParticipates to all the product presentations (of all the product categories) done in storeExtensive knowledge of product for all categories, always having the mindset to seek and understand moreEnsures the appropriate care of product in the store i.e. replenishment, cleanliness, tidiness etc VisualHelps to support display maintenance throughout the store, communicating to the Store Manager any call outs or issuesStockIs always aware on the store stock levels in order to optimize salesParticipates to end of the year, sector and rotation inventory for each product categoryThefts and lossesRespects the assigned position in order to prevent thefts and losses in cooperation with colleaguesIs attentive to any items missing, questionable behaviors in the store and any other anomalies that may affect business to promptly notify the Store Manager

ProfileSkills and abilities requiredRelevant work experience as Sales Associate in a luxury boutiqueAligned with the Brand identity and detail orientedPassion and high motivation for Loro Piana products and BrandExcellent interpersonal, teamworking and problem solving skillsGood stress management, flexibility and adaptabilityFluent English, both spoken and written; other languages are a plus

Keywords: Loropiana, Livermore , Sales Associate, Sales , Livermore, California

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