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Customer Service Representative

Company: Dayton Superior Corporation
Location: Livermore
Posted on: January 11, 2022

Job Description:

Dayton Superior is Hiring!
Why Join Dayton Superior?
Since our founding in 1924 as the family-owned Dayton Sure Grip & Shore Company, we've never stopped evolving. We purchased Symons - by Dayton Superior - now a 100+ year old brand - in 1997 and acquired 16 companies throughout the 1990's to broaden our service lines. Despite a setback in the economic downturn of 2008-09, Dayton Superior has emerged stronger than ever and rededicated to the entrepreneurial qualities on which we were founded.
At Dayton Superior, we're serious about concrete construction supplies. To us, they're not just what we sell, they're a reflection of who we are. Our 17,000+ products are tough, tested and high performing, just like the people who stand behind them. Today, we are one of the leading suppliers to the global non-residential concrete construction industry. Accessories---chemicals---forming. All the concrete solutions you need, all in one place.
POSITION SUMMARY:
This position is responsible for delivering timely and accurate information to internal and external customers, representing DSC externally and being the customer advocate internally. All employees are expected to participate in the continuous improvements of DSC in addition to the areas of responsibility listed below; these areas are intended to be broad scope and may be changed/revised as necessary.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
QUOTATIONS
Receive, price and return requests for quotations within defined criteria.
Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog)
ORDER ENTRY
Obtain necessary information from customer to enter an order.
Enter and/or review all orders entered.
For 100% accuracy, send acknowledgements to the customer.
Make any and all necessary changes and updates to the order.
Enter won quotations in tracking system in order to provide vision to backlog and forecasts.
SCHEDULING
Obtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.
Provide influence and control over customers' expectations regarding our ability to meet specific demands.
PURCHASING
Obtain product lead times from necessary party and provide to customer within defined criteria.
Work with purchasing to obtain pricing from outside vendors.
Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.
Maintain accurate forecasts regarding orders to be received fro purchasing to cover raw material demand.
LOGISTICS
Provide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.
Communicating information to shipping regarding what product to ship on each truck.
Secure all information necessary for proper dispatch (location, job contact, hours).
RELATIONSHIP
Build a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.
Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.
ACCOUNTING
Understand and assist in meeting both cash gap and earnings target.
TECHNICAL PRODUCT KNOWLEDGE
Obtain, understand, and relay all DOT specifications for those products we supply within your specified geographic region.
Provide internal and external customers with that information as needed.
Revise and provide product drawings and submit information to customers as needed.
Be familiar with all AASHTO and ASTM specifications regarding product, or where and how to find the information.
Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.
QUALIFICATIONS:
Excellent interpersonal skills
Ability to prioritize multiple priorities
MS Office proficient
Excellent verbal & written communications
Good math skills
EDUCATION/EXPERIENCE:
Bachelor's degree highly preferred in related field
2 to 5 years experience in a related field
PHYSICAL DEMANDS:
Low physical effort required to sit, stand at files, bend, stoop, lift, and walk.
Maximum unassisted lift 35 lbs, average lifts less than 10 lbs.
Requires ability to use a keyboard, monitor and calculator.
Requires the ability to communicate verbally, both in person and on the telephone.
WORK ENVIRONMENT:
Inside average office environment.
Average office noise levels.
No personal protective equipment required.
Ambient temperature between 68 and 76 degrees.

Benefits
As part of the Dayton family, you will enjoy competitive pay and a benefit package designed to offer convenience and security to our employees and their families. Our total compensation package includes:
--- medical, dental, vision and prescription coverage
--- retirement plan
--- vacation
--- tuition reimbursement
--- short and long term disability programs
If we sound like your kind of people, we want to hear from you! Apply today!

EEO/M/F/Disabled/Vet

Keywords: Dayton Superior Corporation, Livermore , Customer Service Representative, Sales , Livermore, California

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