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Senior Logistics Customer Service Rep

Company: Wente Family Estates
Location: Livermore
Posted on: April 30, 2021

Job Description:

Position Summary:Performs all activities associated with the receipt and processing of wholesale sales orders. Receives sales orders from importers/distributors via email and enters orders in ERP system. Reviews orders for correct price, quantity and descriptions. Process & confirm all domestic distributor orders and coordinate with carrier partners and warehouse staff for shipment. Processes all international orders, including proforma, coordinating bookings with forwarders, and providing requested customs documents.Essential Functions:Enters all domestic and export wholesale orders into ERP system, confirming correct pricing, quantity and item description, maintaining a high level of accuracy and attention to detail.Schedules orders in a timely manner with customer carrier representatives to ensure order flow is consistent.Process all transfer orders to tasting rooms and fulfillment departments.Works closely with VP of International Sales in communicating with import customers on open orders, including proforma issuance, following countrys required mandatories for labeling, and working with freight forwarders on scheduled bookings.Coordinates with quality assurance department and external certified laboratory to obtain necessary analysis for export documents.Process all export documents, including going to Chamber of Commerce and company notary for document certifications. Will need to be authorized to sign TTB export documents. Will also upload required documents to ERP for document storage.Coordinates our import program with import brands. Coordinates freight with forwarder partner, including obtaining freight quotes, supplying CBMA information. Also responsible for processing purchase orders, invoices and communicating with various departments on receiving, lab analysis, and documentation.Work with warehouse team on scheduling special packaging needs, such as strip labeling, case labeling, or repacking.Obtain freight quotes when needed and develop and maintain good working relationships with our various freight forwarders and carrier partners.Follow up on any errors reported from customers regarding shipping, includes root cause analysis to find result that best satisfies customer and company financials.Issue purchase orders for any outside wine brands marketed in our international portfolio and coordinates their pickup and delivery with freight company.Provide shipping paperwork and instructions to the warehouse team regarding scheduling.Audit end of day shipping paperwork and forward to accounts receivable department for billing.Upload required bill of lading and export documents to ensure they are available for financial audits.Assist in alt channel contracts and process orders as needed.Process paperwork for any custom bottling orders.Entering and maintaining allocations and provide reports and updates to sales/brand managers.Become proficient with the following systems:JD EdwardsForwarder portalsDHL/USPSPhysical Demands/QualificationsLift standard shipping case, approximately 40 lbs.Non-Physical Demands/QualificationsExperience performing administrative responsibilities, with attention to detail.Fast-learner, able to learn through the job.Environmental ConditionsThe environment within the office is clean, well lit and free from extremes of temperature and humidity. At times, will be required to go out-of-doors and into various parts of the winery/golf course/restaurant/tasting rooms property subjecting the incumbent to variations in temperature and humidity.Sustainability Values statementSupports economic sustainability by getting the most cost effective deal for shipping orders. Supports environmental sustainability by contributing to recycling and attempting to cut the usage of paper.This position description does not promise or imply that the functions listed are the only duties to be performed or that the position may not change, or be eliminated. Employees are always expected to follow their supervisors instructions and to perform the tasks requested by their supervisors.

Keywords: Wente Family Estates, Livermore , Senior Logistics Customer Service Rep, Sales , Livermore, California

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