Parts Sales Specialist
Company: TMHNC (Toyota Material Handling Northern Californi
Location: Livermore
Posted on: April 8, 2021
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Job Description:
MEET TMHNC:Toyota Material Handling Northern California (TMHNC)
is a second generation family owned business that provides
Dock-to-Dock Material Handling Solutions. Once you join the team,
you'll feel like part of the family too! Meet our founder and
executive team and read more about our history .We have employees
who work throughout our Northern California territory and/or out of
one of our four dealership locations. You can visit any of these
locations to view our new, used and rental inventory, purchase
parts, meet our Toyota trained and certified technicians and many
other amazing associates that are dedicated to taking care of our
customers. Learn more about our products, solutions and service
here .Our company mission is "To be a sustainable, adaptable and
innovative equipment and service provider by always creating the
best possible experience for our customers, suppliers and
associates." To achieve this, we measure ourselves against how we
live our values everyday: Communication, Transparency,
Accountability, Training & Development and Follow-Through. You can
also visit our instagram feed to see what #tmhnclife is all
about.BENEFITS:--- Paid Holidays, Sick time and Vacation time---
401K w/employer contribution--- Blue Shield or Kaiser PPO or HMO---
HSA with employer contributions, and Flexible Spending Accounts---
Dental w/Guardian PPO/DMO--- Vision w/EyeMed--- Equitable Long Term
Disability, Travel Assistance & Employee Assistance ProgramJOB
OVERVIEW:The Parts Sales Specialist is responsible for fulfilling
parts orders, managing parts inventory and providing excellent
customer service and technical expertise to all walk in and
telephone customers. This position requires an acute attention to
detail, an obsession with resolving issues the same day, as well as
the ability to establish positive relations with vendors,
customers, Sales/Service/Product Representatives and other related
TMH Departments. Excellent customer service is the driving force
for this position, providing the same level of service to all
internal and external customers.JOB DUTIES/RESPONSIBILITIES AS A
PARTS SALES SPECIALIST:--- Provide superior customer service to all
internal, walk-in and telephone customers.--- Provide quick
response in answering all phone and email inquiries. --- Use all
resources necessary to ensure the customer needs are met as quickly
as possible.--- Process parts orders for customers as well as Road
and Shop Technicians.--- Provide parts information to Service
Advisors to ensure accurate and timely quotes (within 24 hrs) as
requested, providing status until closed.--- Expedite and advise
customers and TMH colleagues on the status of all backordered
items.--- Process returns from customers and vendors (RTV's)---
Return parts to stock and bin location as needed.--- Works with and
communicates regularly with fellow Branch team members to help each
other provide an outstanding experience for the customer.---
Communicate with your Manager regularly regarding issues,
suggestions and any assistance or training you may need. PARTS
SALES SPECIALIST QUALIFICATIONS & SKILLS:Required--- High School
diploma--- 3-5 years of experience in customer service, parts,
inventory or other customer facing role--- Professional manner in
person and on the phone with customers--- Strong communication and
collaboration skills; willingness to communicate transparently even
when it's hard--- Detail oriented with strong organization, time
management and proven math skills--- Ability to multi-task and
shift priorities in a changing environment --- Ability to work
under pressure and use good business judgment--- Ability to work
independently and with others to problem solve and drive continuous
improvement--- Personally accountable and committed to
follow-through to ensure customer satisfaction--- Willing to train
others and committed to ongoing personal development--- Ability to
use a variety of information technologies is essential, including
e-mail, word processing and spreadsheet (MS Word, Excel,
Outlook)Desired--- 2+ years of experience working in a material
handling / industrial environment with parts sales--- Undergraduate
degree in Business AdministrationPHYSICAL
REQUIREMENTS:Sitting/Standing/Walking--- Approximately 25% is spent
seated at a desk, working on the telephone or at a computer
terminal--- Approximately 75% is spent bending, squatting, standing
or moving about the work area.Speaking/Hearing--- Ability to speak
read and write English fluently--- Clear diction, correct grammar
and acute hearing are necessary for effective communication with
clients, vendors, management and other employees.Vision---
Corrected vision close to 20/20 is necessary to effectively use
computer screens, read reports and responding to correspondence and
emails.PM21
PI
Keywords: TMHNC (Toyota Material Handling Northern Californi, Livermore , Parts Sales Specialist, Sales , Livermore, California
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