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IT Technician

Company: Xoriant
Location: Livermore
Posted on: November 25, 2022

Job Description:

Job Title: IT Technician
Job Location: Livermore, CA
Job Duration: Contract to Hire

Responsibilities & Duties:

Serve as the first contact with customers who need technical assistance via the phone or email
Perform troubleshooting using different diagnostic techniques
Troubleshoot, diagnose, and resolve technical hardware and/or software issues
Provide quick resolution and excellent customer service
Redirect unresolved issues to the next level of support personnel
Provide needed information on IT products or services
Keep record of problems and their resolution
Follow-up with customers
Provide feedback on processes and make recommendations on areas to improve
Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
Suggest improvements on procedures

Keywords: Xoriant, Livermore , IT Technician, Professions , Livermore, California

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