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(NWS 00383) Mobility/IT Customer Support Technician

Company: North Wind Services
Location: Livermore
Posted on: September 21, 2022

Job Description:

_Essential Duties_ _ __ _ - Provide basic customer support by answering process-related questions, concerns and/or technical issues related to mobile devices, desktop computers, and software.- Provision and deploy mobile devices in accordance with policies and procedures, ensuring devices are properly managed and are functional for use.- Provide basic technical assistance to the user community by assisting and/or troubleshooting customers and documenting the details.- Provide entry-level hands-on assistance with device operation and rules for use.- Assist with mobile device and computer system password resets.- Assist in the property management process for all mobile devices from acquisition to excess.- Serve as point of contact for the mobility loaner program and international service request by coordinating the device deployment/return process.- Perform all assignments in accordance with ES&H, security, and business practice requirements and policies.- Perform other duties as assigned. _Essential Skills, Knowledge, and Abilities_ - Associate's degree in a Computer or Engineering related field, or equivalent combination of technical training and experience.- Experience multi-tasking and prioritizing workload in a fast-paced environment with rapidly changing priorities.- Basic experience with personal computers, software, and database systems with the ability to troubleshoot and solve basic technical problems with mobile devices and computers.- Knowledge of electronics terminology, standards, procedures, and techniques.- Experience maintaining clear and accurate records with an attention to detail.- Demonstrated ability providing customer service and maintaining professionalism.- Knowledge of the skills needed for a customer support role, to include a focus on listening, rapport building, good communication skills, and courtesy and patience. _Desired Skills, Knowledge, and Abilities_ - Experience and knowledge of administering, troubleshooting, maintaining, and repairing computers or mobile devices.- Experience working with customers, addressing issues, and managing customer concerns and requests over the phone or in person.- Experience updating policies and procedures or knowledge base articles.Job Type: Full-timePay: $15.00 - $34.60 per hourBenefits: Dental insurance Health insurance Paid time off Vision insuranceSchedule: 8 hour shiftWork Location: One location

Keywords: North Wind Services, Livermore , (NWS 00383) Mobility/IT Customer Support Technician, Professions , Livermore, California

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