Desktop Support Technician

Company: Lawrence Livermore National Laboratory
Location: Livermore
Posted on: January 12, 2022

Job Description:

Company Description Join us and make YOUR mark on the World!Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.We are committed to a diverse and equitable workforce with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, experiences, and perspectives. This is essential to innovation and creativity for continued success of the Laboratory's mission. Job Description In this role you willInstall new computer system hardware and stall and configure printers and other stall and configure operating systems, computer security and applications software.Secure computer systems and monitor to ensure that they are in compliance with Department of Energy (DOE) - mandated orders.Diagnose and resolve moderately complex system, printer, and network problems.Provide technical assistance to the user community.Maintain appropriate technology, computer security, and safety training.Perform other duties as assigned.Additional job responsibilities at the 593.3 Level Perform complex installations and configurations.Diagnose and resolve complex system and network-related problems.Provide advanced technical assistance to the user community. Qualifications Ability to obtain and maintain a US DOE Q-level security clearance which requires U.S. CitizenshipAssociate'sDegree in a computer-related field or equivalent combination of technical training and experience.General working knowledge of desktop and/or server computer hardware and operating systems (viz., Mac OS and/or Windows OS).Experience and knowledge of administering, troubleshooting, maintaining, and repairing Apple and/or Windows computer systems.Experience with and knowledge of the skills needed for a customer support role to include a focus on listening, rapport-building, good communication skills, friendly and approachable nature, and courtesy and patience.Effective interpersonal and verbal and written communications skills, with the ability to interact with customers and team members.Experience with and knowledge of Mac and/or Windows computer security protocols to manage user accounts, as well as control and monitor access.Additional Qualifications at the 593.3 Level Advanced knowledge of Mac and/or Windows operating systems and associated computer hardware.Significant experience utilizingtools and utilities.Significant experience resolving complex system and network-related problems.Qualifications We Desire Professional computer certification (e.g., MCSA, MCSE, CompTIA A+, ACSP).Experience securing computer systems, writing security plans, and monitoring activity to ensure compliance with DOE mandated orders.General working knowledge of network hardware, software, protocols, and principles. Additional Information Why Lawrence Livermore National Laboratory?Included in 2021 Best Places to Work by Glassdoor!Work for a premier innovative national LaboratoryComprehensive Benefits PackageFlexible schedules ( depending on project needs)Collaborative, creative, inclusive, and fun team environmentCOVID-19 Vaccination MandateLLNL demonstrates its commitment to public safety by requiring that all new Laboratory employees be immunized against COVID-19 unless granted an accommodation under applicable state or federal law. This requirement will apply to all new hires including those who will be working on site, as well as those who will be teleworking.Security ClearanceLLNL is a Department of Energy (DOE) and National Nuclear Security Administration (NNSA) Laboratory. Some positions will require a DOE L or Q clearance (please reference Security Clearance requirement above). If you are selected and a clearance is required, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. In addition, all L or Q cleared employees are subject to random drug testing. An L or Q clearance requires U.S. citizenship. For additional information please seeDOE Order 472.2(link is external).

Keywords: Lawrence Livermore National Laboratory, Livermore , Desktop Support Technician, Professions , Livermore, California