Network Operations Analyst

Company: AllSTEM Connections
Location: Livermore
Posted on: June 27, 2020

Job Description:

Role Description/ExpectationsFairfield, CA

Desired:

Current Networking Certification; ITIL Certification.

Minimum of 2 years? experience in telecommunication, internet, or network operation center environments.

Desired:

Previous experience working in ticket management systems/ applications (I.E SMC Remedy), monitoring network devices and software operating systems.

Desired:

Ability to choose from different analytical methods, approaches, and tactics to meet analysis requirements in an efficient manner;

Interacts with users,

IT professionals and team members typically reporting and discussing progress of projects/incidents;

Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership;

Escalates to more experienced resources on unusual or more difficult incidents;

Has proficient knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);

Qualitative and quantitative analytic & problem solving skills;

Ability to learn new concepts quickly;

Organizational skills;

Advanced verbal and written communication skills;

Proficient in Microsoft Excel and Word;

Is able to work independently or as part of a team;

Has novice/ basic knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas, Electric, Telecom Network, TCP/ IP);

Adheres to Work Instructions and/or processes as defined in Run Books and Playbooks;

Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines.

Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.

May require some local traveling for training, meeting, etc.

Able to support shift schedules as required to meet business needs

ALLSTEM is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.




ResponsibilitiesExperience Level: 3-5 Years




Preferred Skills Profile


Excel


Itil


Microsoft Excel


Microsoft Word


Municipal


Network Operations


Networking


Operations


Organizational Skills


Problem Solving


Quantitative


Remedy


Taxonomy


Tcp


Telecom


Telecommunication


Training


Word





Education

Keywords: AllSTEM Connections, Livermore , Network Operations Analyst, Professions , Livermore, California