Consumer Loan Processor

Company: OE Federal Credit Union
Location: Livermore
Posted on: January 26, 2023

Job Description:

Overview:
As a Consumer Loan Processor, you will work directly with our -members and member-facing employees to develop, expand and maintain positive consumer lending relationships by making it fast and simple to get a loan with us. By providing prompt, efficient and accurate support to -members and co-workers from the application stage through the funding process on their consumer loan accounts, you will play a key role in maintaining our company's position as a lifelong partner in helping our customers reach their financial goals. - -To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:Process a large volume of inbound and outbound consumer loan-related phone calls from -members and fellow -team members -on a daily basis.Actively listen and respond to -member and -team member -needs while having a courteous and helpful attitude.Provide support to call center, branch and -fellow -department team members -with the completion of loan applications; the collection, verification and processing of information contained in loan applications; and the disbursement of loan proceeds to customers.Educate and cross-sell -members on consumer loan protection products that can help safeguard them from the impact of unforeseen life events.Obtain and verify the required Department of Motor Vehicles (DMV) documentation to properly record the company's lien on loan collateral.Collaborate with -department and branch team members -to provide effective and efficient service to our membership.Position Qualifications and Skills:High School Diploma/ GED required.Six months of work experience in a customer service capacity required; one year of work experience in a consumer or mortgage lending capacity preferred.Excellent verbal and written communication skills required.Proficiency with Microsoft Word, Excel and Outlook preferred.Bilingual in English and Spanish preferred.A list of some of the benefits we offer:We emphasize a work/life balancePremium pay for bilingual skills (English/Spanish)Medical, dental and vision benefits that cover the employee, spouse and dependentsRetiree medical benefitsA defined benefit Pension Plan with employer contributions of $3.50/hourLife Insurance/AD&D10 - Paid Holidays per year17 days of Paid Time Off (PTO) to startA 401(k) planEmployee loan discountsCasual dress codeSalary Range: - $18.33 - $24.94/Hour -OE Federal Credit Union offers competitive compensation. - The offered salary considers experience, education, training, internal peer equity, job location and other business considerations when extending an offer. - The salary outlined is based on working in Livermore. -Are you ready to join our team? -If you think this job is the right fit for you, fill out our -online application. Our application is pretty simple - you upload your resume and answer a few job-related questions. Once you have completed the application, your information will be sent to our Human Resources team instantly.

Keywords: OE Federal Credit Union, Livermore , Consumer Loan Processor, Other , Livermore, California