Mission Support Operator $10K sign on
Company: General Dynamics Information Technology
Location: Livermore
Posted on: January 24, 2023
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Job Description:
Clearance LevelTop SecretCategoryNetwork
EngineeringLocationLivermore, CaliforniaTravel Required: NonePublic
Trust: NoneRequisition Type: RegularMission Support Operator - $10K
Sign-on bonus Classified work and must be on-siteThe Mission
Support Operator (MSO) provides 24/7, 365, 12hrs shift, Tier 1/2
operational support to end customers and users in the
field/worldwide. Monitor the performance and capacity of end-to-end
IT computer systems using a variety of tools. Triage hardware,
software, and environmental faults, alerts or malfunctions. When an
issue is identified, the MSO works to determine the cause of the
problem, provide situational awareness and resolution to the user
community. Serve as first responder and 'one-stop shop' for all
site issues, requiring a broad level of knowledge of high priority
systems across a multi-location enterprise. This is similar to a
civilian Emergency Operations Center for Police/Sheriff Department
but it is not the same; however, we action 911 notifications.This
is not a traditional Network Engineer or System Administration
role; however, having either background speeds up training so you
can be proficient in 6 - 12 months. These are demanding and
challenging missions and no work from home. You must have a solid
Information Technology foundation.Panama Shift Schedule 24/7 Shift
Coverage.This is a slow rotating shift pattern that uses multiple
teams and two 12-hr shifts to provide 24/7 coverage. The working
and non-working days follow this pattern: 2 days on, 2 days off, 3
days on, 3 days off. Each team works the same shift (day or night)
for 2-3 months then switches over to the other shift for the next
2-3 months.Other duties include:Monitoring, recognition,
evaluation, and correction of IT systems, network and satellite
ground stationsInterfacing with the user community, Mission
Directors, System Administrators, Network Engineers, external sites
and other system operators as required for real-time detection,
isolation, and resolution of problems24/7, 365 Operational Support
to customers and users in the fieldUtilize SolarWinds, Splunk,
WireShark (and other monitoring tools) to monitor internal and
external hardware, software, network connectivity, status IT
infrastructure (utilizing ping, SNMP traps, customer scripts) - and
utilizing established TTP's to respond to issuesProvide support to
Networking team, including Layer 1/2/3 type activities and
documentation/designPerform analysis (in both real-time and
post-event) on key mission capabilities and provide feedback to
internal and external customersMaintain a positive, professional
and helpful working relationship with our customersPerform daily,
weekly, monthly, and quarterly functional checks on systems and
capabilities, also perform inspections on critical hardware and
infrastructureProvide support to the Engineering staff for testing
and validation of new software releases and network
connectionsSupport Configuration Management functions (Incidents,
Assets) utilizing BMC RemedyRespond to customer voice and
electronic support requestsRespond to real time, mission critical
situations (response defined in minutes)Participate in internal and
external scheduled exercisesCreate, maintain, and update SOP/TTP
documentationRequired Qualifications8+ years of directly related
experience in IT / Network administration and support.TS/SCI or DoE
Q ClearanceExperience with monitoring tools such as SolarWinds,
Splunk, or WireShark.Have a working knowledge of critical physical
infrastructure (including HVAC, Power, UPS, etc) that is utilized
to support mission operationsDesired QualificationsExperience with
Linux and Windows system administration and networking background
is preferable.Required Education/CertificationsBachelor's Degree in
Computer Science or related technical discipline; or the equivalent
experience in lieu ofDoD 8570 Certification required
The likely salary range for this position is $88,000 - $132,000,
this is not, however, a guarantee of compensation or salary;
rather, salary will be set based on experience, geographic location
and possibly contractual requirements and could fall outside of
this range.View information about benefits and our total rewards
program.About Our WorkWe are GDIT. The people supporting some of
the most complex government, defense, and intelligence projects
across the country. We deliver. Bringing the expertise needed to
understand and advance critical missions. We transform. Shifting
the ways clients invest in, integrate, and innovate technology
solutions. We ensure today is safe and tomorrow is smarter. We are
there. On the ground, beside our clients, in the lab, and
everywhere in between. Offering the technology transformations,
strategy, and mission services needed to get the job done.COVID-19
VaccinationGDIT does not have a vaccination mandate applicable to
all employees. To protect the health and safety of its employees
and to comply with customer requirements, however, GDIT may require
employees in certain positions to be fully vaccinated against
COVID-19. Vaccination requirements will depend on the status of the
federal contractor mandate and customer site requirements.GDIT is
an Equal Opportunity/Affirmative Action employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or veteran status, or any other
protected class.
Keywords: General Dynamics Information Technology, Livermore , Mission Support Operator $10K sign on, Other , Livermore, California
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