Customer Fulfillment Rep
Posted on: September 23, 2022
Company Overview Gexpro Services is a world-class Supply Chain
Services outsource provider, specializing in developing and
managing production inventory management programs. Our managed
inventory programs are designed to support manufacturing OEM's with
their engineered production material specifications, fulfillment,
and quality requirements. Our expertise is in a broad offering of
engineered commodities, coupled with our program management
capabilities and established global supply chain network, uniquely
position Gexpro Services to deliver rapid improvements in
fulfillment, transaction and material costs productivity, and
process and product quality. That's why we're looking for someone
like you - a fresh thinking, innovator, and ground-breaker.
Retention Bonus: Gexpro Services is offering a retention bonus up
to $1,000 paid in two increments following 90 and 180 days of
employment. Summary A Customer Fulfillment Representative will
serve as the interface between the company and customers. They are
responsible for ensuring that customers' orders are fulfilled in a
timely and satisfactory manner, so customers return and refer the
business to other potential customers. This position will cross
between customer service and sales support. Since customers are a
company's bread and butter, finding the right combination of skills
is well worth the time spent in the selection process. Essential
- Establish and maintain customer relationships with a wide
variety of clients including many Fortune 500 companies.
- Communicate with customers, suppliers, and internal
stakeholders via phone, email, instant message, and web-based
solutions throughout the entire order to remittance process.
- Translate the voice of the customer to assist in continually
improving customer service levels which exceed customer
requirements and expectations.
- Act as an extension of the branch sales force and Global Sales
Organization to support key program initiatives and ensure customer
satisfaction standards are met.
- Handle customer inquiries, process orders and resolve customer
issues promptly using root-cause analysis.
- Secure market level pricing feedback from customers and provide
timely price quotations and/or proposals.
- Proactively manage customer open order data to maximize fill
rates and customer satisfaction.
- Identify and execute profitable growth projects with the
Customer Fulfillment Leader to implement for key GSO accounts.
Skills, Knowledge, and Education Required
- Customer oriented and motivated with solid verbal and written
- Proven problem solver with strong attention to detail
- Demonstrated self-starter with resilient personal
- Desire to assume increasing levels of responsibility
- Highly organized with ability to prioritize and manage multiple
tasks and deadlines
- Customer service experience in distribution environment a
- Proficient computer skills with demonstrated experience with
Microsoft Office (Excel), Business Objects, automated order entry
systems, and other internet based tools.
- Strong negotiation and interpersonal skills, including the
ability to communicate on all levels within internal and external
groups, and influence decisions.
- Proven experience in mining, analyzing and reporting out on
large data sets.
- Demonstrate high energy and passion for exceeding customer
expectations; strong desire to go above and beyond the call of
- Goal oriented and self-motivated with ability to work both
independently and within a team environment
- High school diploma or two-year technical degree or more
preferred. Language Ability: Ability to write and read routine
reports or job orders. Ability to speak effectively with customers
or employees within the organization. Math Ability: Ability to
perform basic mathematical calculations required to accurately
complete assigned tasks. Reasoning Ability: Ability to interpret a
variety of instructions furnished in written, oral, or schedule
form. Ability to organize and prioritize job projects and
requirements. Attendance Demands: The attendance demands described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Attendance is
required Monday through Friday within normal business hours.
Employee may be required to work overtime, and occasional Saturdays
and Sundays. Computer Skills:To perform this job successfully, an
individual should have knowledge of word processing software,
spreadsheet software, inventory software, internet software and
order processing systems. Physical Demands: The physical demands
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. While
performing the duties of this Job, the employee is regularly
required to talk or hear. The employee is frequently required to
stand, walk, sit and use hands to handle, or feel. The employee is
occasionally required to reach with hands and arms. The employee
must occasionally lift and/or move up to 25 pounds. Specific vision
abilities required by this job include ability to adjust focus.
Work Environment: The work environment characteristics described
here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. The noise level in the work
environment is usually moderate. Benefits: Gexpro Services offers
complete insurance coverage that includes medical, dental, vision
and life insurances. We also offer Flexible Spending Accounts,
employee assistance program, health wellness programs. Our 401(k)
offers company matches up to 5%. Lastly, we offer several paid
holidays and generous paid time off to include personal, sick and
vacation time. DISCLAIMER:The preceding job description has been
designed to indicate the general nature and level of work performed
by employees within this classification. It is not designed to
contain or be interpreted as a comprehensive inventory of all
duties, responsibilities and qualifications required of employees
assigned to this job. "Gexpro Services (A VEVRAA Federal
Contractor), and its affiliated companies, is an
EEO/Disabled/Veterans employer. All qualified candidates will
receive consideration for employment without regard to any
characteristics protected by law." PI191454892
Keywords: Gexpro, Livermore , Customer Fulfillment Rep, Other , Livermore, California
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