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Sales Associate

Company: Loropiana
Location: Livermore
Posted on: September 14, 2022

Job Description:

The Sales Associate is the ultimate Brand Ambassador for the company. They are a consummate professional with the ability to engage, build and develop relationships with the Loro Piana customer. S/he will understand how to strategize and build their client book on a regular basis. They will work towards achieving their sales, KPIs and overall goals set by the Store Manager. The Sales Associate will be a team player and have positive attitude, working alongside their colleagues and Store Manager to find solutions and to contribute to achieving the overall store goal.


Executes company standard as it relates to the customer experience with each interaction
Builds and develops relationships with customers, understanding their needs and lifestyle, customizing the selling experience relating to those needs
Is detailed oriented not only during the process of the sale, but also during the after sale process
Works as a team player at all times, supporting if needed
Stays aware of their own goals and KPIs to ensure they are reaching their targets on a monthly and yearly basis
Contributes to the organization and order of the store at all times

Responsible for the sales process following the Company standards ("Loro Piana Selling Galateo")
Responsible for achieving personal sales targets and KPIs set by the Store Manager
Is proactive in tracking self-performance
Provides and maintains a high level of customer service at all times is a self-starter that doesn't wait to be directed, has an understand of responsibilities
Client Management and CRM

Ensures the after-sales service is handle with care and efficiency, in order to maintain clients satisfaction and loyalty with the aim of promoting the Brand image
Escalates customer issues to the Store Manager so that all matters are taken care of properly
Is proactive in new client outreach, as well as consistent follow up with customer requests and inquiries
Ensure that the necessary customer data is being capture to support and contribute to the CRM reporting strategy

Participates to all the product presentations (of all the product categories) done in store
Extensive knowledge of product for all categories, always having the mindset to seek and understand more
Ensures the appropriate care of product in the store i.e. replenishment, cleanliness, tidiness etc---

Helps to support display maintenance throughout the store, communicating to the Store Manager any call outs or issues

Is always aware on the store stock levels in order to optimize sales
Participates to end of the year, sector and rotation inventory for each product category
Thefts and losses

Respects the assigned position in order to prevent thefts and losses in cooperation with colleagues
Is attentive to any items missing, questionable behaviors in the store and any other anomalies that may affect business to promptly notify the Store Manager

Skills and abilities required

Relevant work experience as Sales Associate in a luxury boutique
Aligned with the Brand identity and detail oriented
Passion and high motivation for Loro Piana products and Brand
Excellent interpersonal, teamworking and problem solving skills
Good stress management, flexibility and adaptability
Fluent English, both spoken and written; other languages are a plus

Keywords: Loropiana, Livermore , Sales Associate, Other , Livermore, California

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