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Customer Accounts Specialist

Company: Rangam Consultants Inc.
Location: Livermore
Posted on: May 12, 2022

Job Description:

Billing/Collections Customer Account Specialist Role.

Livermore, CA prefers onsite. 7:00 am to 3:30 pm PST or 7:30 am to 4:00 pm PST. If not onsite, in the geographic area due to possibly going back into the office in the future- Would consider some remote candidates if they have the right experience

  • The position of Customer Accounts Specialist is within our Revenue Cycle Management located at Livermore, California. In this role,
  • you will be responsible for handling inbound calls regarding questions on billing statements, and the follow-up of outstanding patient balances.
  • Working knowledge of billing, insurance and interpreting EOB's is mandatory.
  • The representative will be tasked to resolve unpaid accounts in a timely and efficient manner while maintaining quality and production standards set for the position.
  • This job description will be reviewed periodically and is subject to change by management.RESPONSIBILITIES:
    • Communicate with up to 50 patients each day through phone calls and emails in a professional and courteous manner.
    • Handle a variety of inquiry categories including questions about patient statements, billing, and general questions.
    • Helps reconcile patient accounts to ensure correctness of patient statements. Has a working knowledge of Medicaid and Medicare programs and commercial insurances
    • Ability to interpret Explanations of Benefits or Remittance Advice (EOB or RA).
    • Able to explain a billing statement and methodology.
    • Maintains accurate and complete records concerning collection activity on all accounts according to company procedures.
    • Process requests quickly, accurately, and consistently with general supervision
    • Submit adjustment / refund requests if needed.
    • Keeps management informed of areas of concern and problems identified.
    • Assists in monthly closing by assuring all appropriate information is entered into the system.
    • Process credit card payments.
    • Monitors hardship applications.
    • Process correspondence, as assigned.
    • Performs other related duties as assigned.
    • Follows all HIPAA guidelines. -BASIC QUALIFICATIONS - EDUCATION:
      • High school graduate or equivalent required
      • Strong verbal and written communication skills
      • Knowledge of Revenue Cycle Customer Billing
      • Excellent oral and written communication skills preferred
      • Detail oriented with a focus on exceptional customer service
      • Strong time management skills and ability to manage individual assignments
      • Ability to work in a team environment
      • Strong attention to detail
      • Requires the ability to work with and maintain confidential information -PREFERRED QUALIFICATIONS:
        • Secondary education or Medical Certification
        • Experience in the healthcare industry preferred
        • Knowledge of customer relationship management (CRM) tools and related analytics desired -COMPETENCIES:
          • Experience with Microsoft Office - Word, Excel, PowerPoint required
          • Familiarity with performance metrics and ability to meet identified targets required
          • Strong customer service skills and professional demeanor required
          • Working knowledge of HIPAA and the Affordable Care Act;
          • Must have an aptitude for problem solving and staff coaching/training;
          • Must be able to communicate both written and orally in a business professional manner;
          • Must possess the ability to effectively present information in one-on-one and small group situations to customers and other employees
          • Must possess the ability to work in an environment of multiple concurrent tasks and constant interruptions

Keywords: Rangam Consultants Inc., Livermore , Customer Accounts Specialist, Other , Livermore, California

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