Mission Support Operator $10K sign-on
Company: General Dynamics Information Technology
Posted on: January 10, 2022
Travel Required: None Public Trust: None Requisition Type:
Regular The Mission Support Operator (MSO) provides 24/7, Tier 1/2
operational support to end customers and users in the field.
Monitor the performance and capacity of end-to-end IT computer
systems using a variety of tools. Triage hardware software, and
environmental faults, alerts or malfunctions. When an issue is
identified, the MSO works to determine the cause of the problem,
provide situational awareness and resolution to the user community.
Serve as first responder and 'one-stop shop for all site issues,
requiring a broad level of knowledge of high priority systems
across a multi-location enterprise.
Other duties include:
Monitoring, recognition, evaluation, and correction of IT systems
and network problems.
Interfacing with the user community, Mission Directors, System
Administrators, Network Engineers, external sites and other system
operators as required for real-time detection, isolation, and
resolution of problems.
24/7 Operational Support to customers and users in the field.
Utilize SolarWinds, Splunk, WireShark (and other monitoring tools)
to monitor internal and external hardware, software, network
connectivity, status IT infrastructure (utilizing ping, SNMP traps,
customer scripts) - and utilizing established TTPs to respond to
Provide support to Networking team, including Layer 1/2/3 type
activities and documentation/design.
Perform analysis (in both real-time and post-event) on key mission
capabilities and provide feedback to internal and external
Perform daily, weekly, monthly, and quarterly functional checks on
systems and capabilities, also perform inspections on critical
hardware and infrastructure
Provide support to the Engineering staff for testing and validation
of new software releases and network connections
Support Configuration Management functions (Incidents, Assets)
utilizing BMC Remedy
Respond to customer voice and electronic support requests
Respond to real time, mission critical situations (response defined
Participate in internal and external scheduled exercises
Create, maintain, and update SOP/TTP documentation
8+ years of directly related experience in IT / Network
administration and support.
TS/SCI or Q Clearance
Experience with monitoring tools such as SolarWinds, Splunk, or
Have a working knowledge of critical physical infrastructure
(including HVAC, Power, UPS, etc) that is utilized to support
Experience with Linux and Windows system administration and
networking background is preferable.
Bachelor's Degree in Computer Science or related technical
discipline; or the equivalent experience in lieu of
COVID-19 Vaccination Requirement: To protect the health and safety
of its employees and to comply with customer requirements, GDIT may
require employees in certain positions to be fully vaccinated
against COVID-19. Vaccination requirements will depend on the
status of the federal contractor mandate and customer site
We are GDIT. The people supporting some of the most complex
government, defense, and intelligence projects across the country.
We deliver. Bringing the expertise needed to understand and advance
critical missions. We transform. Shifting the ways clients invest
in, integrate, and innovate technology solutions. We ensure today
is safe and tomorrow is smarter. We are there. On the ground,
beside our clients, in the lab, and everywhere in between. Offering
the technology transformations, strategy, and mission services
needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Livermore , Mission Support Operator $10K sign-on, Other , Livermore, California
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