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Mission Support Operator $10K sign-on

Company: General Dynamics Information Technology
Location: Livermore
Posted on: January 10, 2022

Job Description:

Travel Required: None Public Trust: None Requisition Type: Regular The Mission Support Operator (MSO) provides 24/7, Tier 1/2 operational support to end customers and users in the field. Monitor the performance and capacity of end-to-end IT computer systems using a variety of tools. Triage hardware software, and environmental faults, alerts or malfunctions. When an issue is identified, the MSO works to determine the cause of the problem, provide situational awareness and resolution to the user community. Serve as first responder and 'one-stop shop for all site issues, requiring a broad level of knowledge of high priority systems across a multi-location enterprise.

Other duties include:
Monitoring, recognition, evaluation, and correction of IT systems and network problems.
Interfacing with the user community, Mission Directors, System Administrators, Network Engineers, external sites and other system operators as required for real-time detection, isolation, and resolution of problems.
24/7 Operational Support to customers and users in the field.
Utilize SolarWinds, Splunk, WireShark (and other monitoring tools) to monitor internal and external hardware, software, network connectivity, status IT infrastructure (utilizing ping, SNMP traps, customer scripts) - and utilizing established TTPs to respond to issues
Provide support to Networking team, including Layer 1/2/3 type activities and documentation/design.
Perform analysis (in both real-time and post-event) on key mission capabilities and provide feedback to internal and external customers
Perform daily, weekly, monthly, and quarterly functional checks on systems and capabilities, also perform inspections on critical hardware and infrastructure
Provide support to the Engineering staff for testing and validation of new software releases and network connections
Support Configuration Management functions (Incidents, Assets) utilizing BMC Remedy
Respond to customer voice and electronic support requests
Respond to real time, mission critical situations (response defined in minutes)
Participate in internal and external scheduled exercises
Create, maintain, and update SOP/TTP documentation

Required Qualifications
8+ years of directly related experience in IT / Network administration and support.
TS/SCI or Q Clearance
Experience with monitoring tools such as SolarWinds, Splunk, or WireShark.
Have a working knowledge of critical physical infrastructure (including HVAC, Power, UPS, etc) that is utilized to support mission operations

Desired Qualifications
Experience with Linux and Windows system administration and networking background is preferable.

Required Education/Certifications
Bachelor's Degree in Computer Science or related technical discipline; or the equivalent experience in lieu of
8570 Compliance
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

Keywords: General Dynamics Information Technology, Livermore , Mission Support Operator $10K sign-on, Other , Livermore, California

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