Customer Service Rep National Sales (Blended: Onsite and Remote)
Company: US Foods
Posted on: September 13, 2021
Join Our Community of Food
Provide contact and liaison between National Sales customers and
the sales team and internal departments. Process incoming orders;
receive, evaluate, and respond to written or telephoned customer
inquiries in a timely manner. Work within established guidelines in
order to achieve the objectives of the service agreement consistent
with customer expectations, company policy and profit and quality
requirements. Back up to Sales Coordinator roles.
This position has been segmented as
blended meaning the work is a combination of onsite and
remote/virtual as defined by the role segmentation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in
order to provide information about products and services, to take
orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
Resolve customers' service or billing complaints; check to ensure
that appropriate changes were made to resolve customers'
Contact customers in order to respond to inquiries or to notify
them of claim results and any planned adjustments; refer unresolved
customer complaints to designated departments for further
Obtain and examine all relevant information in order to assess
validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process
pickup requests from customers and National Sales team. Respond to
delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Share new or
additional services or products with customers.
Compare disputed merchandise with original requisitions and
information from invoices, and prepare invoices for returned
Contact all customers affected by product recalls and
Recommend improvements in products, shipping, service, or billing
methods and procedures in order to prevent future problems.
Internal: Sales, Operations / Distribution / Support
Education/Training: High School diploma or equivalent required;
Bachelor’s degree preferred.
Related Experience: Minimum of three years experience in customer
service call center environment required. Experience in food
service distribution a plus.
Knowledge/Skills/Abilities: Excellent verbal communication skills
and problem resolution ability required. Working knowledge of
Microsoft Word and Outlook required. CRM / Phone Technology
Orientation/Gender Identity/National Origin/Protected
Keywords: US Foods, Livermore , Customer Service Rep National Sales (Blended: Onsite and Remote), Other , Livermore, California
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