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Social Worker - Domiciliary/HUD VASH Case Manager

Company: Department of Veterans Affairs
Location: Livermore
Posted on: June 6, 2021

Job Description:

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  • Duties




The VA Palo Alto Health Care System (VAPAHCS) is recruiting for a Social Worker to service as the Domiciliary/HUD-VASH Case Manager. The incumbent provides social work services to the veteran population enrolled at the VAPAHCS, to include provision of high quality case management, advocacy and coordination of linkages to other appropriate VA or community service providers and/or agencies as needed by the client.

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Program Administration and Organization

  • Assists with data collection, record keeping and monitoring patient or program clinical indicators, thresholds and performance measurements.
  • Assists with the establishment, implementation and maintenance or referral and screening procedures for potential HUD-VASH veteran participants that meet national policy as well as the needs of medical center mental health services as residential programs.


  • Conducts and participates in outreach activities including field interviews, assessments and referrals for homeless veterans contacted in the community, shelters, and "on the streets," as well as those who are referred by VA residential programs, medical center or outpatient clinics.

Housing Assessment

  • Evaluates the veteran's situation, abilities, capabilities ad arrives at a reasoned conclusion including an assessment off vulnerability and prioritization for admission to the HUD/VASH program.
  • Assesses at-risk factors and develops a preliminary plan, involving the veteran and family or significant others, to assit Veterans in obtaining housing.

Referral, Rehabilitation and Program Admission

  • Provides referral to VA medical and mental health inpatient and outpatient treatment and to other VA services including VA benefits, as well as community-based social services and other non-VA entitlement programs.
  • Provides referrals or consults, or in some cases direct admission of the veterans prior to HUD/VASH participation, for other VA programs including community-based residential treatment such as Grant and Per Diem (GPD) Programs, Health Care for Homeless Veterans (HCHV) contract residential treatment, Domiciliary or Psychiatric Residential Rehabilitation and Treatment Programs (PRRTP), or Compensated Work Therapy (CWT) and Compensated Work Therapy Transitional Residence (CWT/TR) Programs

Comprehensive Case Management

  • Develops psychosocial treatment plans, actively involving the veteran and their family or significant others, with interdisciplinary team members based on the psychosocial assessments, including goals for clinical treatment.
  • Makes initial and continuing decisions coordinating the veteran's care through linking and referral to VA medical facilities or Regional Offices and other VA and non-VA services.
  • Provides case management services while utilizing professional skill, objectivity, insight, training, and experience to interpret data and to identify viable treatment options and recognizing potential high-risk factors, acuity, and needs for services.
  • Assists veterans in maintaining appointments at VA medical centers and other community agencies for medical, psychiatric, substance abuse, vocational and other services consistent with veteran's goals associated with healthful independent living.
  • Refers veterans to appropriate VA and other government/community services-including local shelters, food banks, employment services, veteran's benefits, and social security applications.
  • Assists veterans who encounter problems obtaining services from the VA and other service delivery agencies through advocacy, linking, and/or by assisting with their problem solving/social interaction skills.
  • Participates in the assignment of veterans to treatment teams and programs and consults with other specialists in planning treatment for veterans with co-morbidities.

Direct Services

  • Under the direction of the clinical supervisor, the incumbent provides direct case management services for veterans and family members or significant others in support of the veteran's treatment.
  • Gives advice, guidance, emotional support and crises management services needed to maintain the veteran safely in their residence.
  • Assists and encourages veteran and significant others in facing problems, thinking them through, evaluating the situation, considering alternative courses of action and arriving at plans for using resources to resolve problems.
  • Maintains treatment plans based on assessment for each veteran which are reviewed quarterly with updates as needed. The incumbent makes routine visits to each veteran in residence to assess his/her environment and provide on-going case management services.
  • Demonstrates acceptance, interest, and encouragement and includes the veteran in their course of treatment and utilizes methods and techniques to maintain a therapeutic relationship that recognizes the value of the veterans input in their care.
  • Receives and completes consults requesting services from interdisciplinary team members and from other mental health professionals on complex, difficult cases.

Other duties as assigned.

Travel Required

Not required

Supervisory status


Promotion Potential


  • Job family (Series)

0185 Social Work

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  • Requirements



Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Pre-employment physical required
  • Selected applicants will be required to complete an online onboarding process


Physical Requirements:

Physical Demands of the work are generally minor. The work is primarily sedentary, although the stress involved in dealing continually with persons in emotional distress and who may be uncooperative and occasionally violent makes this work notably more demanding than most sedentary jobs." For additional information on Physical Standards please see VA Directive and Handbook 5019.

Basic Qualifications:

  • Citizenship. Be a citizen of the United States.
  • Education. Have a master's degree in social work from a school of social work fully accredited by the Council on Social Work Education (CSWE). Graduates of schools of social work that are in candidacy status do not meet this requirement until the school of social work is fully accredited. A doctoral degree in social work may not be substituted for the master's degree in social work.
  • Licensure. Persons hired or reassigned to social worker positions in the GS-185 series in VHA must be licensed or certified by a state to independently practice social work at the master's degree level.
  • English Language Proficiency. Social workers must be proficient in spoken and written English.

Preferred Experience:

Grade Requirements. This section is only to outline the grade determinations used for initial grade placement upon selection and will not be used for minimum qualifications. These grade determinations can be reviewed in VA Handbook 5005, Chapter II, Appendix G39, Social Worker Qualification Standards.

Social Worker, GS-9

(1) Experience, Education, and Licensure. None beyond the basic requirements.

(2) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, the candidate must demonstrate all of the following KSAs:

(a) Ability to work with Veterans and family members from various socioeconomic, cultural, ethnic, educational, and other diversified backgrounds utilizing counseling skills.

(b) Ability to assess the psychosocial functioning and needs of Veterans and their family members, and to formulate and implement a treatment plan, identifying the Veterans problems, strengths, weaknesses, coping skills, and assistance needed.

(c) Ability to implement treatment modalities in working with individuals, families, and groups to achieve treatment goals. This requires judgment and skill in utilizing supportive, problem solving, or crisis intervention techniques.

(d) Ability to establish and maintain effective working relationships and communicate with clients, staff, and representatives of community agencies.

(e) Fundamental knowledge of medical and mental health diagnoses, disabilities, and treatment procedures. This includes acute, chronic, and traumatic illnesses/injuries; common medications and their effects/side effects; and medical terminology.

Social Worker, GS-11

(1) Experience and Licensure. Appointment to the GS-11 grade level requires completion of a minimum of one year of post-MSW experience equivalent to the GS-9 grade level in the field of health care or other social work-related settings, (VA or non-VA experience) and licensure or certification in a state at the independent practice level.

NOTE: For appointment licensure or certification at this level please refer to paragraph 3c.


(2) Education. In addition to meeting basic requirements, a doctoral degree in social work from a school of social work may be substituted for the required one year of professional social work experience in a clinical setting.

(3) Demonstrated Knowledge, Skills, and Abilities. In addition to the experience above, candidates must demonstrate all of the following KSAs:

(a) Knowledge of community resources, how to make appropriate referrals to community and other governmental agencies for services, and ability to coordinate services.

(b) Skill in independently conducting psychosocial assessments and treatment interventions to a wide variety of individuals from various socio-economic, cultural, ethnic, educational and other diversified backgrounds.

(c) Knowledge of medical and mental health diagnoses, disabilities and treatment procedures (i.e. acute, chronic and traumatic illnesses/injuries, common medications and their effects/side effects, and medical terminology) to formulate a treatment plan.

(d) Skill in independently implementing different treatment modalities in working with individuals, families, and groups who are experiencing a variety of psychiatric, medical, and social problems to achieve treatment goals.

(e) Ability to provide consultation services to new social workers, social work graduate students, and other staff about the psychosocial needs of patients and the impact of psychosocial problems on health care and compliance with treatment.

Tour of Duty: Monday - Friday 8:00 am - 4:30pm

References: VA Handbook 5005, Chapter II, Appendix G39. This standard is available in the Human Resources Liaison Office for review


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit:

Keywords: Department of Veterans Affairs, Livermore , Social Worker - Domiciliary/HUD VASH Case Manager, Other , Livermore, California

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