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Operations Support Representative I

Company: OE Federal Credit Union
Location: Livermore
Posted on: June 2, 2021

Job Description:


At OE Federal Credit Union, we are committed to making great things happen for our members. For over 50 years, our mission has been to build lifelong financial partnerships with our union members and their families. Join us in making a difference in our members' lives!

As an Account Services Representative, you will be responsible for expanding and maintaining the credit union's relationship with members by processing electronic payments files, opening new accounts and providing related phone support to members and employees.

To succeed in this position, you must be able to satisfactorily perform common occurrences of each of the following under direct supervision from your manager:

* Receive a moderate volume of incoming member and employee support calls on a daily basis. * Open, maintain and perform quality assurance reviews on new accounts. * Actively listen to and respond to member needs while having a courteous and helpful attitude. * Collaborate with co-workers in your department and in other departments and branches to provide effective and efficient service to our members.

Position Qualifications and Skills:

* High School Diploma/ GED required. * One year of work experience in a customer service capacity required; two years of work experience in a phone-based bank or credit union customer service capacity preferred. * Excellent verbal communication skills required. * Good written communication skills preferred. * Bilingual in English and Spanish preferred.

Physical Requirements:

* Must be able to occasionally lift, carry, push or pull up to 10 lbs. * Must be able to sit for prolonged periods of time and walk/stand for brief periods of time. * Must be able to repetitively use a telephone and a computer mouse and keyboard.

We are not only committed to doing great things for our members. When you join us, you become OE Family! We offer:

* Medical, dental and vision benefits that cover the employee, spouse and dependents * Retiree medical benefits * A defined benefit Pension Plan * Access to 401(k) Plan * 10 1/2 Paid Holidays * 17 days of PTO accrual to start * Credit Union Membership eligible on your first day of employment

Keywords: OE Federal Credit Union, Livermore , Operations Support Representative I, Other , Livermore, California

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