Parts Sales Specialist
Company: TMHNC (Toyota Material Handling Northern Californi
Location: Livermore
Posted on: April 9, 2021
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Job Description:
MEET TMHNC:Toyota Material Handling Northern California (TMHNC)
is a second generation family owned business that provides
Dock-to-Dock Material Handling Solutions. Once you join the team,
you'll feel like part of the family too! Meet our founder and
executive team and read more about our history.We have employees
who work throughout our Northern California territory and/or out of
one of our four dealership locations. You can visit any of these
locations to view our new, used and rental inventory, purchase
parts, meet our Toyota trained and certified technicians and many
other amazing associates that are dedicated to taking care of our
customers. Learn more about our products, solutions and service
here.Our company mission is "To be a sustainable, adaptable and
innovative equipment and service provider by always creating the
best possible experience for our customers, suppliers and
associates." To achieve this, we measure ourselves against how we
live our values everyday: Communication, Transparency,
Accountability, Training & Development and Follow-Through. You can
also visit our instagram feed to see what #tmhnclife is all
about.BENEFITS: Paid Holidays, Sick time and Vacation time 401K
w/employer contribution Blue Shield or Kaiser PPO or HMO HSA with
employer contributions, and Flexible Spending Accounts Dental
w/Guardian PPO/DMO Vision w/EyeMed Equitable Long Term Disability,
Travel Assistance & Employee Assistance ProgramJOB OVERVIEW:The
Parts Sales Specialist is responsible for fulfilling parts orders,
managing parts inventory and providing excellent customer service
and technical expertise to all walk in and telephone customers.
This position requires an acute attention to detail, an obsession
with resolving issues the same day, as well as the ability to
establish positive relations with vendors, customers,
Sales/Service/Product Representatives and other related TMH
Departments. Excellent customer service is the driving force for
this position, providing the same level of service to all internal
and external customers.JOB DUTIES/RESPONSIBILITIES AS A PARTS SALES
SPECIALIST: Provide superior customer service to all internal,
walk-in and telephone customers. Provide quick response in
answering all phone and email inquiries. Use all resources
necessary to ensure the customer needs are met as quickly as
possible. Process parts orders for customers as well as Road and
Shop Technicians. Provide parts information to Service Advisors to
ensure accurate and timely quotes (within 24 hrs) as requested,
providing status until closed. Expedite and advise customers and
TMH colleagues on the status of all backordered items. Process
returns from customers and vendors (RTV's) Return parts to stock
and bin location as needed. Works with and communicates regularly
with fellow Branch team members to help each other provide an
outstanding experience for the customer. Communicate with your
Manager regularly regarding issues, suggestions and any assistance
or training you may need. PARTS SALES SPECIALIST QUALIFICATIONS &
SKILLS:Required High School diploma 3-5 years of experience in
customer service, parts, inventory or other customer facing role
Professional manner in person and on the phone with customers
Strong communication and collaboration skills; willingness to
communicate transparently even when it's hard Detail oriented with
strong organization, time management and proven math skills Ability
to multi-task and shift priorities in a changing environment
Ability to work under pressure and use good business judgment
Ability to work independently and with others to problem solve and
drive continuous improvement Personally accountable and committed
to follow-through to ensure customer satisfaction Willing to train
others and committed to ongoing personal development Ability to use
a variety of information technologies is essential, including
e-mail, word processing and spreadsheet (MS Word, Excel,
Outlook)Desired 2+ years of experience working in a material
handling / industrial environment with parts sales Undergraduate
degree in Business AdministrationPHYSICAL
REQUIREMENTS:Sitting/Standing/Walking Approximately 25% is spent
seated at a desk, working on the telephone or at a computer
terminal Approximately 75% is spent bending, squatting, standing or
moving about the work area.Speaking/Hearing Ability to speak read
and write English fluently Clear diction, correct grammar and acute
hearing are necessary for effective communication with clients,
vendors, management and other employees.Vision Corrected vision
close to 20/20 is necessary to effectively use computer screens,
read reports and responding to correspondence and emails.PM21
PI132991692
Keywords: TMHNC (Toyota Material Handling Northern Californi, Livermore , Parts Sales Specialist, Other , Livermore, California
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