Retail Customer Service Associate - $500 Sign On Bonus
Company: FedEx Office
Location: Livermore
Posted on: January 12, 2021
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Job Description:
Job Number: 1964287BREmployment Type: Regular Full-TimeJob
Category: RetailShift: EveningRegion: 040 : Bay AreaAddress Line 1:
4512 Las Positas RdCity: LivermoreState: CaliforniaZip Code:
94551Career Preview To learn more about working at our FedEx Office
Stores, follow the link below for an inside look at a career with
us.FedEx Office Career Preview Position Summary **$500 Sign On
Bonus** At FedEx Office, team members with a passion for delivering
the best customer service, who are confident and knowledgeable,
make all the difference. Apply today to bring your friendly face
and positive attitude to support our customers in a retail
location. You can make a positive impact in the lives of our
customers each and every day! The Good Stuff* Variety! Connect with
our valued and diverse customers to provide custom solutions.* Get
creative! Collaborate with customers to build top notch and complex
projects.* Never a dull moment! Fast-paced and exciting
environment.* Professionalism! Refine your skills and add value to
your talents.* Opportunities! At FedEx Office it is not just a
stable job, but the opportunity to build a career.* Comprehensive
and competitive benefits.About FedEx OfficeAt FedEx Office, we help
transform ideas from digital to physical by enabling customers to
print and ship what, when and where they want, with the peace of
mind expected of FedEx. FedEx Office is an equal opportunity
employer. FedEx Office will consider for employment qualified
applicants with criminal histories consistent with the requirements
of the San Francisco Fair Chance Ordinance.General Duties and
Responsibilities (This is a representative list of the general
duties the position may be asked to perform, and is not intended to
be all-inclusive) People* Follows instructions of supervisors and
assists other team members in performing store functions* Assists
in the training of store team membersService* Demonstrates
consultative behaviors in a retail environment to understand each
customer's individualized need* Provides customer expertise in
printing, signs and graphics and shipping product lines and can
recommend appropriate FedEx Office products and services* Provides
an outstanding customer service experience by using consultative
skills to anticipate customer needs, suggest alternatives, and find
solutions to meet customer needs* Ensures all customer problems are
resolved quickly and to the satisfaction of the customer* Takes
complex customer orders using order systems and provides accurate
pricing information* Assembles parcels and prepares goods for
shipping by wrapping items in insulation, inserting items into
shipping containers, weighing packages, and affixing labels to
parcels* Sets up and operates printing, binding, and other related
equipment using customer supplied original media and documents*
Maintains a safe, clean and orderly retail StoreProfit* Ensures
confidentiality of customer data and careful handling of documents,
media, and packages* Processes financial transactions using a Point
of Sale terminal (POS),including handling cash and making change*
Cleans, repairs, and stocks all retail store printing and shipping
equipment and supplies to provide optimal performance and
availability* Stays current on retail Store merchandising materials
and ensures proper display of all retail area product and signage*
Takes preemptive action to prevent errors and waste* Completes
required financial paperwork and may assist with financial
reporting including daily sales, close-outs and bank deposits*
Follows FedEx Office standard operating procedures as well as
adhering to legal, HR, safety , customer service and security
policies and proceduresSelf Management* Performs multiple tasks at
the same time* Looks for opportunities to improve knowledge and
skills within the retail Store* Able to operate with minimal
supervision* Adheres to all FedEx Office team member and retail
store standards, as outlined in the team member handbook* All other
duties as needed or requiredMinimum Qualifications and Requirements
* High school diploma or equivalent education* 6+ months of
specialized experience* Excellent verbal and written communication
skills* For new hires, must meet all FedEx Office employment
qualifications in force at time of hiring* For current FedEx Office
team members, must meet hiring criteria for the position and
transfer requirements as outlined in the Team Member
HandbookEssential Functions ESSENTIAL FUNCTIONS:* Ability to stand
during entire shift, excluding meal and rest periods* Ability to
move and lift 55 pounds* Ability, on a consistent basis, to
bend/twist at the waist and knees* Ability, on a consistent basis,
to communicate effectively with customers, vendors, and other team
members* Ability, on a consistent basis, to perform work activities
requiring cooperation and instruction* Ability, on a consistent
basis, to function in a fast-paced environment, under substantial
pressure* Ability, on a consistent basis, to maintain attention and
concentration for extended periods of time* Ability, on a
consistent basis, to work with minimal supervision* Ability, on a
consistent basis, to report regularly to work and maintain
established business hours in order to support the FedEx Office
business; regular attendance and/or reporting could include regular
attendance at a physical location and/or maintaining established
business hours depending on the scope and nature of the
positionQuality Driven Management (QDM) (Quality Driven Management
strives to deliver market-leading customer experience, business
excellence, and financial return through a Quality-oriented culture
and day-to-day application of Quality science.)* Suggests areas for
improvement in internal processes along with possible solutions*
Works with management to reduce company costs/wastes, and to
optimize profitability in areas of responsibility* Applies Quality
concepts presented at training during daily activities* Supports
FedEx Office Quality initiativesEEO Statement We are an equal
opportunity employer and all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability status, protected
veteran status, or any other characteristic protected by law. FedEx
Office will consider for employment all qualified applicants,
including those with criminal histories, in a manner consistent
with the requirements of applicable federal, state, and local laws,
including the San Francisco Fair Chance Ordinance, the City of Los
Angeles' Fair Chance Initiative for Hiring Ordinance, and the New
York City Fair Chance Act. FedEx Office encourages all qualified
applicants, including those with criminal histories, to apply for
any open position. America's military veterans and individuals with
disabilities are strongly encouraged to apply. If you have a
disability and you need assistance in order to apply for a position
with FedEx Office, please email us at
HR.BrassRingHelp@fedex.com.
Keywords: FedEx Office, Livermore , Retail Customer Service Associate - $500 Sign On Bonus, Other , Livermore, California
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