HelpDesk-System Tech
Company: Redolent
Location: Sunnyvale
Posted on: April 2, 2026
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Job Description:
One of our direct client is urgently looking for a
HelpDesk-System Tech@ Sunnyvale CA TITLE: HelpDesk-System Tech
LOCATION:Sunnyvale CA Duration: 6 to 12 Months Rate: DOE
Description: Responsibilities to include but not limited to:
Ability to support customers via remote assistance, phone, walkups,
chat proficiently Proactively respond to incidents and technical
service requests as they arise Troubleshoot and resolve issues with
laptops, desktops, virtual machines, VPN, mobility devices and
productivity software such as Microsoft O365, Zoom, BeyondTrust
(Bomgar) Diagnose hardware issues and replace faulty components
Troubleshoot and resolve issues related to software and hardware
compatibility Track requests, issues and solutions using ServiceNow
Take ownership of tickets and communicate progress with customers
in a timely manner Maintain a high degree of customer service for
all support requests and incidents. Manage user and computer
accounts using Microsoft Active Directory Provides customer service
and addresses customer issues by addressing complex or unresolved
issues escalated from Operations Analysts; and providing expert
advice or identifying key contacts to resolve the issue. Additional
job responsibilities assigned by manager Required Qualification s:
Associate degree/Bachelor’s degree preferred or equivalent
experience 2 years in a technical support role 3 years supporting
Windows and macOS hardware and software Excellent communication and
troubleshooting skills Ability to multi-task, prioritize and handle
pressures well in a fast paced, team environment Excellent customer
service Excellent written and verbal communication skills Strong
technical, analytical and problem-solving skills Familiarity with
Networking HW, LAN and Wi-Fi, DNS troubleshooting Knowledge of
Active Directory users and groups Preferred Qualifications: Jamf
JSS knowledge or Jamf 200 and 300 (CCT and CCA) certifications is a
PLUS Microsoft certification is a PLUS Experience with security
tools like Symantec and McAfee
Keywords: Redolent, Livermore , HelpDesk-System Tech, IT / Software / Systems , Sunnyvale, California
