Developer Relations & Community Manager

Company: Rootly
Location: San Francisco
Posted on: June 2, 2025

Job Description:

Rootly is the AI-native on-call and incident response platform that provides proactive support to help Site Reliability Engineers resolve incidents faster, improve system resilience, and streamline on-call operations. It's your always-on SRE copilot that automates root cause analysis and identifies patterns that drive continuous improvement-trusted by hundreds of companies like LinkedIn, NVIDIA, Replit, Elastic, Canva, Clay, Tripadvisor, and Shell.As the Developer Relations & Community Manager you will---

• Actively connect with Rootly customers to capture their needs and feedback, ensuring the "voice of the customer" informs product improvements, value propositions, and go-to-market strategies.
• Develop and execute initiatives to grow an inclusive AI-native reliability community, including organizing and participating in virtual and in-person meetups, hackathons, and conferences.
• Represent Rootly at industry events, webinars, and speaking engagements to highlight our platform's value for Site Reliability Engineers and drive product adoption.
• Create engaging written and multimedia materials-such as blogs, tutorials, videos-while also developing code snippets, proofs of concept, and open-source tools to showcase AI-based solutions and best practices.
• Work closely with Product and Engineering teams to craft accurate technical documentation, release notes, and educational resources that enable users to succeed with our platform.
• Troubleshoot issues, answer technical questions, and respond to user feedback through forums, Slack channels, Reddit, GitHub issues, and other community platforms.
• Continuously monitor SRE industry developments, competitive landscapes, and product capabilities to keep Rootly aligned with evolving market demands.
• Leverage community insights and strategic observations to shape the future of the Rootly platform, playing an active role in fostering a culture of growth and innovation.
• Define and measure community-focused performance indicators-such as engagement, satisfaction, and growth-providing regular insights and recommendations to stakeholders.
• Partner with Sales, Marketing, and Partnerships teams to develop cohesive messaging, demos, and presentations that resonate with SREs and drive wider adoption of Rootly.As the ideal candidate you have---
  • 10+ years of professional experience.
  • 5+ years of experience in engineering and developer relations or similar go-to-market experience in the software industry, marketing and selling to software developers.
  • A clear understanding of developer products, software development lifecycle (SDLC), CI/CD, Site Reliability Engineering and SaaS.
  • Outstanding written and verbal communications skills to explain and translate complex technical concepts into simple and intuitive communications.
  • Bachelor's degree in computer science or related area.
  • Proven track record of creating high-quality deliverables and driving alignment across technical teams.
  • Proven experience being self-directed and working with minimal supervision with the ability to make decisions and adapt quickly to a rapid changing business.
  • Use data to measure results, inform decision making and drive strategy development.
  • Demonstrated success in creating, launching, scaling and maintaining digital products.
  • Strong understanding of DevOps, CI/CD, SRE and cloud-native application development.Benefits
    • Comprehensive medical, dental, and vision
    • 3 weeks vacation + unlimited sick/mental health days + company-wide shutdown EOY
    • MacBook of choice
    • $1,000 for health and wellness
    • $1,000 for home office
    • $1,000 for visiting a teammate located in a different geography
    • Learning and advancement budget at your discretion
    • Annual retreat - at least once a year we gather together in person ---Rootly is an equal opportunity employer. We aim to create an environment where every team member at Rootly feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Apply for this job* indicates a required fieldFirst Name *Last Name *Email *PhoneResume/CVEnter manuallyAccepted file types: pdf, doc, docx, txt, rtfEnter manuallyAccepted file types: pdf, doc, docx, txt, rtf
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Keywords: Rootly, Livermore , Developer Relations & Community Manager, IT / Software / Systems , San Francisco, California