Field Services Engineer

Company: Ledgent Technology
Location: Livermore
Posted on: January 17, 2023

Job Description:

This professional is expected to provide excellent, results-focused IT support, including hardware and software support along with basic networking and server administration. Including assessing existing IT support procedures and provide sound best practice recommendations and implement those recommendations directly.Experience with hybrid cloud support (On Premise to AWS and Azure) and systems are highly desired skills for this position.Additional systems experience is also desirable - VMware, Hyper-V and server OS experience (Windows and Linux)Experience
IT support (core competency) - 2-5 years in workstation/laptop configuration, implementation, and troubleshooting is a MUST.Should be at a A+/Network+/MCP level with strong knowledge of both IT support best practices and strong configuration/troubleshooting ability.Strong Apple desktop support skills/experience is desiredBasic server and network experience expected. (Servers, switches/wireless, firewalls).Confidence and initiative to jump into any support scenario and assess, plan and resolve issues with team is essential.Consulting experience - Must be able to demonstrate excellent, professional presentation and communication with internal team members and client points of contact.Candidates with backgrounds in executive IT support and excellent customer service skills are preferredConfident presence and ability to build rapport quickly is KEY!Verbal and written communication skills are strong with clear, concise and respectful interactionsMSP/VAR experience - Experience working for an MSP/VAR, like Lanlogic, is a BIG plus!Familiarity with PSA/RMM tools such as Autotask, ConnectWise, etc. is very helpful

Keywords: Ledgent Technology, Livermore , Field Services Engineer, IT / Software / Systems , Livermore, California