Field Services Engineer
Company: Ledgent Technology
Location: Livermore
Posted on: January 17, 2023
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Job Description:
This professional is expected to provide excellent,
results-focused IT support, including hardware and software support
along with basic networking and server administration. Including
assessing existing IT support procedures and provide sound best
practice recommendations and implement those recommendations
directly.Experience with hybrid cloud support (On Premise to AWS
and Azure) and systems are highly desired skills for this
position.Additional systems experience is also desirable - VMware,
Hyper-V and server OS experience (Windows and Linux)Experience
IT support (core competency) - 2-5 years in workstation/laptop
configuration, implementation, and troubleshooting is a MUST.Should
be at a A+/Network+/MCP level with strong knowledge of both IT
support best practices and strong configuration/troubleshooting
ability.Strong Apple desktop support skills/experience is
desiredBasic server and network experience expected. (Servers,
switches/wireless, firewalls).Confidence and initiative to jump
into any support scenario and assess, plan and resolve issues with
team is essential.Consulting experience - Must be able to
demonstrate excellent, professional presentation and communication
with internal team members and client points of contact.Candidates
with backgrounds in executive IT support and excellent customer
service skills are preferredConfident presence and ability to build
rapport quickly is KEY!Verbal and written communication skills are
strong with clear, concise and respectful interactionsMSP/VAR
experience - Experience working for an MSP/VAR, like Lanlogic, is a
BIG plus!Familiarity with PSA/RMM tools such as Autotask,
ConnectWise, etc. is very helpful
Keywords: Ledgent Technology, Livermore , Field Services Engineer, IT / Software / Systems , Livermore, California
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