Electronic Field Service Technician - Biomedical
Company: Demant
Location: Livermore
Posted on: January 9, 2021
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Job Description:
Overview: William Demant Holding Corporation (WDH) is a
Denmark-based manufacturer of Hearing-related products and
services. WDH is comprised of multiple market-leading Hearing Aid
and Audiology Screening and Diagnostic equipment/service companies.
The E3 Diagnostic division is the US sales, service and
distribution function for all company manufactured
instruments/equipment (excluding Hearing Aids) as well as for
several non-William Demant Audiology instrument companies. The E3
Diagnostics division is the leading provider of Audiology equipment
and service and is comprised of one central General Office
(Arlington Heights, IL) and several dozen Sales and Service offices
throughout the continental US.Our Northern California office has an
immediate opening for a full-time Sales & Service Technician. This
challenging position is ideal for someone who is good at fixing
things, enjoys traveling, and direct contact with our
customers.Responsibilities: * Build & maintain customer
relationships and provide unparalleled service and technical
support* Perform calibration, maintenance, repairs, and
installations on a wide range of audiology and biomed equipment*
Perform software and firmware upgrades to existing biomed
equipment* Meet or exceed all sales and service goals in assigned
territory* Maintain accurate records of customer contact and
equipment* Keep product knowledge current and attend all required
training* Work with minimal supervision and is responsible for
making an established range of decisions, escalating to management
when necessary* Negotiate contracts and pricing* Other duties as
assignedQualifications: * 2 year technical or engineering degree,
or related experience required* Experience speaking and/or selling
to customers or medical professionals* Proficient in updating and
troubleshooting software problems* Experience in networking and
providing hardware support required* Must be able to obtain and
keep certification through the National Association of Special
Equipment Distributors (NASED)* Must have a valid driver's license
and be able maintain clear driving record* Must be able to pass a
pre-employment background check as well as any customer-required
screening requirementsPhysical Demands* Repeated daily lifting of
50 lbs.* 80% travel - ability to drive for extended periods of time
in company car to reach all customers in assigned territory; some
overnight trips will be required* Occasional walking, stooping,
kneeling, crawling, and crouching depending on variables at
customer locationE3 Diagnostics is part of the Demant Group. Demant
is a world-leading hearing healthcare group that for more than a
century has played a vital part in developing innovative
technologies and know-how to help improve people's hearing and
health. In every aspect, from hearing devices, hearing implants and
diagnostic equipment to intelligent audio solutions and hearing
care all over the world, Demant is active and engaged.The Demant
Group operates in a global market with companies in more than 30
countries, employs more than 14,500 staff and generates annual
revenue of DKK 14 billion (approx. 2.1 billion USD). Our products
are sold in more than 130 countries.We are an Equal Opportunity /
Affirmative Action employer, all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, national origin, disability, or protected veteran
status.
Keywords: Demant, Livermore , Electronic Field Service Technician - Biomedical, IT / Software / Systems , Livermore, California
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