09AHP - Guest Services Host (F&B)

Company: BOOMERS PARK
Location: Livermore
Posted on: September 16, 2023

Job Description:

Job Details

Level
Entry

Job Location
Livermore Boomers - Livermore, CA

Position Type
Part Time

Education Level
High School

Travel Percentage
None

Job Shift
Any

Job Category
Restaurant - Food Service

Description

Greets guests and assists with purchasing tickets, food or buffet items, drinks, and promotional purchases and assist guests at the redemption counter. Rings purchases accurately, collects money, and gives correct change and presents guest their receipt for purchases. Consistently presents self in a happy "eager-to-serve" attitude and is courteous and accountable in all situations. Follows instructions and works well with others.

RESPONSIBILITIES:

Greets all guests with a smile and pleasant verbal acknowledgement.

Acknowledges guest with Exit Statements -Such as "Thank you for coming" "Hope you had a great time, come back and see us again"

Must maintain a complete understanding and knowledge of attractions, pricing, safety restrictions, height requirements, promotions, and discount packages or programs.

Assists guests with purchases of attraction tickets or packages.

Follow up-sell programs where possible to maximize guest ticket average by pointing out to guest the value of doing so.

Assists guests with the food, buffet, beverages, and promotional purchases.

Explains our operation and available amenities in a courteous fashion.

Handles money and general accounting procedures accurately. Always giving guests their receipt and correct change.

Verifies guest identification and signature on all debit and credit card transactions.

Always directs guests to enjoy benefits of company discount club and providing directions to do so.

Follows company procedures for transactions involving gift certificates, coupons, and complimentary passes.

Monitors the lawful entrance of guests.

Always keep workstations clean and organized.

Must be able to answer telephones with a cheerful greeting and covey via their voice "We Sell Fun" enthusiasm. Able to proficiently direct calls to their intended recipient or take timely message and forward accordingly.

Must be able to book birthday party and group events if needed.

Assists guests with special requests in a courteous and accountable fashion to assure the guests encounters are an incredibly fun-filled affair.

Works in a friendly, honest, and diligent manner with Team Members and guests.

Cooperates with all Team Members when assigned additional tasks.

Always demonstrates the ability and willingness to get along well with others.

Gives tours to guests as needed if directed to by management.

Maintains uniform standards.

Commitment to Job - Willingness to go beyond the normal expectations without compromising the mission, vision, and values.

Seeks to Learn - Seeking knowledge from multiple sources; learns from past experiences.

Communicating Effectively - Clearly conveying messages in a positive manner; listening to others with compassion.

Customer Focus - Constantly acting with the customer in mind.

Requirements

Must be currently enrolled in High School, or Certificate or Completion of the High School equivalency test.

No prior work experience required.

Able to operate POS system after training.

Ability to read, write, speak, and understand English. Bilingual is a plus.

Ability to comprehend information contained in handbooks, safety rules, operating and maintenance instructions, and procedure manuals.

Ability to speak effectively with guests and Team Members.

Ability to handle and count money, add, subtract, multiply and divide simple math.

Ability to calculate figures and amounts such as discounts, sales tax, percentages, and cash register balancing.

Able to solve practical problems and deal with a variety of concrete variables. These situations may involve Team Members and guests.

Ability to interpret a variety of instructions furnished in written, oral, diagram, or scheduled form.

Safe serve certification; and/or Food handler certificate, if applicable. (We will provide if required)

While performing the duties of this job the Cashier is regularly required to interact with the public, Team Members, and children of various ages.

Be standing, walking, using hands and fingers to handle or feel, reach with hands and arms, talk, and hear.

Occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl.

Must be able to lift 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job the Cashier is regularly exposed to water, chemicals, food, paper debris, loud noise, music, horns, bells, whistles, and other noise projected by various amusements and recreation equipment operating at the park.

May be exposed to outside weather conditions.

May operate rides and/or attractions they have been trained to operate or be a party host when trained to do so.

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