Lead Supervisor I
Company: Tapestry, Inc.
Location: Livermore
Posted on: September 22, 2022
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Job Description:
Coach is a leading design house of modern luxury accessories and
lifestyle collections, with a long-standing reputation built on
quality craftsmanship. Defined by a free-spirited, all-American
attitude, the brand approaches design with a modern vision,
reimagining luxury for today with an authenticity and innovation
that is uniquely Coach. All over the world, the Coach name is
synonymous with effortless New York style. Coach is part of the
Tapestry portfolio - a global house of brands powered by optimism,
innovation, and inclusivity. Job Description The Lead Supervisor
role is an integral part of the store's overall success; modeling
the behaviors needed to directly impact all aspects of our
Company's business: Sales and Operational Processes. This
individual shows exemplary performance behaviors, not only with
work performed, but by representing Coach at its highest standards.
They serve as a true utilitarian player, possessing the ability to
adapt to all roles within the store environment. Sample of tasks
required of role: SALES: --- Understands organizational objectives
and makes decisions in partnership with the Store Manager(s) and
Assistant Store Manager(s) that align with Company priorities and
values --- Endorses, models and develops team to deliver Coach's
Selling and Service expectations --- Enforces sales strategies,
initiatives and growth across all categories --- Works with Store
Manager(s) and/or Assistant Store Manager(s) to flex store business
strategies and personal selling techniques to contribute to overall
store and financial results --- Leverages floor supervisor
assignment responsibilities to deliver strong metrics; remains
results driven, including through team selling and selling to
multiple customers --- Productivity Management: holds sales team
accountable for personal sales --- Maximizes clienteling strategy
in partnership with the Store Manager(s) and Assistant Store
Manager(s); monitoring process over time to achieve business goals
and objectives --- Builds credibility and trust with team, as well
with customers - serving as a personal fashion advisor to deliver
business results --- Creates positive impressions with store team
and customers by bringing best self to work through business attire
consistent with Coach's Guide to Style --- Acts as a brand
ambassador in the local market/mall to drive brand loyalty and
business (i.e. charity events, local associations, mall
initiatives) --- Sensitive to customer and team needs and tailors
approach by reading cues --- Solution-oriented and forward thinking
in resolving customer issues; partners with Store Manager(s) and/or
District Manager as appropriate --- Develops both self and
individual product knowledge skills and remains aware of current
collections --- Understands the positive sales impact staffing has
on the business and recruits accordingly --- Coaches, develops and
motivates the team on a daily, weekly and monthly basis to meet
goals and utilize Company tools; delegates and empowers others and
encourages individual growth --- Welcomes feedback and adapts
behaviors; create short and long-term goals to achieve personal
metrics and performance development --- Regularly provides feedback
to others; coaches performance to a higher standard; provides
constructive feedback to Store Manager(s) and Assistant Store
Manager(s) OPERATIONS: --- Manages daily operational tasks
according to Coach standards, switching gears based on the needs of
the business both seamlessly and pro-actively --- Demonstrates
strong business acumen --- Interacts and communicates with
supervisor(s) on a regular basis; is adaptable and flexible;
maintains a calm and professional demeanor --- Maintains interior
and exterior upkeep of the building with partnership from the
corporate office --- Understands and uses all retail systems and
reporting tools to make informed decisions, taking appropriate
partners, as necessary --- Adheres to all applicable Coach retail
policies and procedures including POS and Operations procedures ---
Leverages Coach's tools and technology to support relationship
building and clienteling efforts, including driving sales and
achieving individual and team goals --- Works with Store Manager(s)
and/or Assistant Store Manager(s) to flex store business strategies
to improve productive functions --- Ensures all daily tasks are
completed without negatively impacting service of Coach standards
--- Drive for Results: Can be counted on to exceed goals
successfully. Is consistently one of the top performers. Very
bottom line oriented. Steadfastly pushes self and others for
results. --- Customer Focus: Is dedicated to meeting the
expectations and requirements of internal and external customers.
Gets firsthand customer information and uses it for improvements in
products and services. Acts with customers in mind. Establishes and
maintains effective relationships with customers and gains their
trust and respect. --- Creativity: Comes up with a lot of new and
unique ideas. Easily makes connections among previously unrelated
notions. Tends to be seen as original and value-added in
brainstorming settings. --- Interpersonal Savvy: Relates well to
all kind of people up down and sideways. Inside and outside the
organization. Builds rapport. Builds constructive and effective
relationships. Uses diplomacy and tact. Can diffuse even
high-tension situations comfortably. --- Learning on The Fly:
Learns quickly when facing new problems. A relentless and versatile
learner. Open to change. Analyzes both successes and failures for
cues to improve, experiments and will try anything to find
solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps
the essence and underlying structure of anything. --- Perseverance:
Pursues everything with energy, drive and a need to finish. Seldom
gives up on anything before finishing, especially in the face of
resistance or setbacks. --- Dealing with Ambiguity: Can effectively
cope with change. Can shift gears comfortably. Can decide to act
without having the total picture. Does not get upset when things
are up in the air. Doesn't have to finish things before moving on.
Can comfortably handle risk and uncertainty. --- Strategic Agility:
Sees ahead clearly; can anticipate future consequences and trends
accurately; has broad knowledge and perspective; is future
oriented; can articulately paint credible pictures and visions of
possibilities and likelihoods; can create competitive and
breakthrough strategies and plans. --- Building Effective Teams:
Blends people into teams when needed; creates strong morale and
spirit in his/her team; shares wins and successes; fosters open
dialogue; lets people finish and be responsible for their work;
defines success in terms of the whole team; creates a feeling of
belonging in the team. --- Managerial Courage: Doesn't hold back
anything that needs to be said; provides current, direct, complete,
and "actionable" positive and corrective feedback to others; lets
people know where they stand; faces up to people problems on any
person or situation (not including direct reports) quickly and
directly; is not afraid to take negative action when necessary.
Additional Requirements: --- Experience: 1- 3 years of previous
retail experience (cashier/stock experience, sales, etc.)
preferably in a luxury retail service environment. Possesses
current knowledge of fashion trends and competition in the
marketplace. --- Education: High school diploma or equivalent;
college degree preferred. --- Technical: Knowledge of cash register
systems, basic computer skills (including the ability to use
iPad/laptop, Mobile POS and Internet), utilize walkie talkie,
understand and read price and product release sheets. --- Physical
: Ability to execute at a fast pace. Ability to communicate
effectively with customers and team. Ability to maneuver the sales
floor, sales shelves, and stock room; climbing, bending, and
kneeling are required. Ability to frequently lift and carry up to
25 pounds and, at times, lift and carry product/cartons up to 50
pounds to process product shipment/transfers Schedule : Ability to
meet Coach Scheduling & Availability Expectations, including
ability to work a flexible schedule, including nights, weekends,
and holidays high retail traffic and sales days (including but not
limited to the day after Thanksgiving, Memorial Day, Christmas Eve,
Mother's Day, etc.). Note : This document serves only as a sample
of job duties and responsibilities and does not include an
exhaustive list of all performance requirements. Tapestry, Inc.,
parent company of the Coach brand, is an equal opportunity and
affirmative action, employer and we pride ourselves on hiring and
developing the best people. All employment decisions (including
recruitment, hiring, promotion, compensation, transfer, training,
discipline and termination) are based on the applicant's or
employee's qualifications as they relate to the requirements of the
position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity or
expression, genetic characteristics, race, color, creed, religion,
ethnicity, national origin, alienage, citizenship, disability,
marital status, military status, pregnancy, or any other
legally-recognized protected basis prohibited by applicable law.
Visit Coach at www.coach.com. Our Competencies for All
Employees
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Job Segment: Outside Sales, Brand Ambassador, Sales, Marketing
Keywords: Tapestry, Inc., Livermore , Lead Supervisor I, Hospitality & Tourism , Livermore, California
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