Customer Service I

Company: ICONMA
Location: Livermore
Posted on: January 3, 2022

Job Description:

-- Takes inbound or places outbound calls to provide information to customers. -- Utilizes a database to retrieve customer or company information. -- Must be able to learn and follow detailed instructions, use a variety of resources, and possess good organizational skills to provide accurate information. -- Must demonstrate patience, tact, empathy, and problem-solving skills with consistently good voice quality. -- Clinic Support provides assistance to our Sales team to support our prescribing clinics. -- They work tasks that require clinic contact for our active customers, primarily, but have a few tasks that require clinic contact for our new customers as well. Job Requirements: Requirements -- 0-3 years' experience required. -- Can organize and handle calls with speed and accuracy. -- Can work with complex computer applications and resource materials. -- Can use multiple operating environments (Windows, DOS, Mainframe). -- Previous experience may be required. -- 1+ years of Customer Service/Call Center experience. -- Call center experience is a Plus. As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

Keywords: ICONMA, Livermore , Customer Service I, Hospitality & Tourism , Livermore, California