Customer Service Representative

Company: Dayton Superior Corporation
Location: Livermore
Posted on: January 9, 2021

Job Description:

POSITION SUMMARY:This position is responsible for delivering timely and accurate information to internal and external customers, representing DSC externally and being the customer advocate internally. All employees are expected to participate in the continuous improvements of DSC in addition to the areas of responsibility listed below; these areas are intended to be broad scope and may be changed/revised as necessary.ESSENTIAL DUTIES AND RESPONSIBILITIES:--- QUOTATIONSReceive, price and return requests for quotations within defined criteria.Perform routine follow-up to determine success or failure, track competitive market information (backlog, pricing, competitor backlog)--- ORDER ENTRYObtain necessary information from customer to enter an order.Enter and/or review all orders entered.For 100% accuracy, send acknowledgements to the customer.Make any and all necessary changes and updates to the order.Enter won quotations in tracking system in order to provide vision to backlog and forecasts.--- SCHEDULINGObtain an accurate material requirements delivery schedule from customers and provide that information to scheduling.Provide influence and control over customers' expectations regarding our ability to meet specific demands.--- PURCHASINGObtain product lead times from necessary party and provide to customer within defined criteria.Work with purchasing to obtain pricing from outside vendors.Provide realistic forecasts and delivery requirements to purchasing based on information retrieved from the customer.Maintain accurate forecasts regarding orders to be received fro purchasing to cover raw material demand.--- LOGISTICSProvide an accurate delivery schedule to traffic far enough in advance for trucks to be secured.Communicating information to shipping regarding what product to ship on each truck.Secure all information necessary for proper dispatch (location, job contact, hours).--- RELATIONSHIPBuild a strong positive relationship with the customer by demonstrating value, initiative, position, influence, and supporting DSC.Obtain a level of communication with the customer that allows access to all levels within their organization and provides a mutual respect for those involved.--- ACCOUNTINGUnderstand and assist in meeting both cash gap and earnings target.--- TECHNICAL PRODUCT KNOWLEDGEObtain, understand, and relay all DOT specifications for those products we supply within your specified geographic region.Provide internal and external customers with that information as needed.Revise and provide product drawings and submittal information to customers as needed.Be familiar with all AASHTO and ASTM specifications regarding product, or where and how to find the information.Have a firm understanding of logistical capabilities primarily LTL & flatbed loading, timing, and distribution capabilities.QUALIFICATIONS:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.--- Excellent interpersonal skills--- Ability to prioritize multiple priorities--- MS Office proficient--- Excellent verbal & written communications--- Good math skillsEDUCATION/EXPERIENCE:--- Bachelor's degree highly preferred in related field--- 2 to 5 years experience in a related fieldPHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Low physical effort required to sit, stand at files, bend, stoop, lift, and walk.Maximum unassisted lift 35 lbs, average lifts less than 10 lbs.Requires ability to use a keyboard, monitor and calculator.Requires the ability to communicate verbally, both in person and on the telephone.WORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Inside average office environment.Average office noise levels.No personal protective equipment required.Ambient temperature between 68 and 76 degreesEOE, including Disability/VetsSDL2017

Keywords: Dayton Superior Corporation, Livermore , Customer Service Representative, Hospitality & Tourism , Livermore, California