Customer Service Representative
Company: Dayton Superior Corporation
Location: Livermore
Posted on: January 9, 2021
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Job Description:
POSITION SUMMARY:This position is responsible for delivering
timely and accurate information to internal and external customers,
representing DSC externally and being the customer advocate
internally. All employees are expected to participate in the
continuous improvements of DSC in addition to the areas of
responsibility listed below; these areas are intended to be broad
scope and may be changed/revised as necessary.ESSENTIAL DUTIES AND
RESPONSIBILITIES:--- QUOTATIONSReceive, price and return requests
for quotations within defined criteria.Perform routine follow-up to
determine success or failure, track competitive market information
(backlog, pricing, competitor backlog)--- ORDER ENTRYObtain
necessary information from customer to enter an order.Enter and/or
review all orders entered.For 100% accuracy, send acknowledgements
to the customer.Make any and all necessary changes and updates to
the order.Enter won quotations in tracking system in order to
provide vision to backlog and forecasts.--- SCHEDULINGObtain an
accurate material requirements delivery schedule from customers and
provide that information to scheduling.Provide influence and
control over customers' expectations regarding our ability to meet
specific demands.--- PURCHASINGObtain product lead times from
necessary party and provide to customer within defined
criteria.Work with purchasing to obtain pricing from outside
vendors.Provide realistic forecasts and delivery requirements to
purchasing based on information retrieved from the
customer.Maintain accurate forecasts regarding orders to be
received fro purchasing to cover raw material demand.---
LOGISTICSProvide an accurate delivery schedule to traffic far
enough in advance for trucks to be secured.Communicating
information to shipping regarding what product to ship on each
truck.Secure all information necessary for proper dispatch
(location, job contact, hours).--- RELATIONSHIPBuild a strong
positive relationship with the customer by demonstrating value,
initiative, position, influence, and supporting DSC.Obtain a level
of communication with the customer that allows access to all levels
within their organization and provides a mutual respect for those
involved.--- ACCOUNTINGUnderstand and assist in meeting both cash
gap and earnings target.--- TECHNICAL PRODUCT KNOWLEDGEObtain,
understand, and relay all DOT specifications for those products we
supply within your specified geographic region.Provide internal and
external customers with that information as needed.Revise and
provide product drawings and submittal information to customers as
needed.Be familiar with all AASHTO and ASTM specifications
regarding product, or where and how to find the information.Have a
firm understanding of logistical capabilities primarily LTL &
flatbed loading, timing, and distribution
capabilities.QUALIFICATIONS:To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.--- Excellent interpersonal
skills--- Ability to prioritize multiple priorities--- MS Office
proficient--- Excellent verbal & written communications--- Good
math skillsEDUCATION/EXPERIENCE:--- Bachelor's degree highly
preferred in related field--- 2 to 5 years experience in a related
fieldPHYSICAL DEMANDS:The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.Low physical effort
required to sit, stand at files, bend, stoop, lift, and
walk.Maximum unassisted lift 35 lbs, average lifts less than 10
lbs.Requires ability to use a keyboard, monitor and
calculator.Requires the ability to communicate verbally, both in
person and on the telephone.WORK ENVIRONMENT:The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.Inside average office environment.Average office noise
levels.No personal protective equipment required.Ambient
temperature between 68 and 76 degreesEOE, including
Disability/VetsSDL2017
Keywords: Dayton Superior Corporation, Livermore , Customer Service Representative, Hospitality & Tourism , Livermore, California
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