Clinic Support Representative II

Company: Abbott Laboratories
Location: Livermore
Posted on: January 5, 2022

Job Description:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals, and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.About AbbottDiagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.Abbott's life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We're empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott's diagnostics instruments, providing lab results for millions of people. Our location in Livermore, CA. currently has an opportunity for a Clinic Support Representative II. -The Clinic Support Representative provides an excellent standard of service and is highly responsive to prescribing facilities and new clinic inquiries. - The CSR's are quick responders on all customer calls and coordinates resolution to issues to maintain a high level of customer satisfaction. - The CSR assists with obtaining complete documentation for existing patients who are making changes to their enrollment. - -They support the sales organization's efforts by providing a suite of facility reports and program services. -The Clinic Support Representative provides an excellent standard of service and is highly responsive to prescribing facilities and new clinic inquiries. - The CSR's are quick responders on all customer calls and coordinates resolution to issues to maintain a high level of customer satisfaction. - The CSR assists with obtaining complete documentation for existing patients who are making changes to their enrollment. - -They support the sales organization's efforts by providing a suite of facility reports and program services. - WHAT YOU'LL DO

• Handles inbound call queue and provides rapid response and superior service for Alere customers
• Educates clients on the process of obtaining complete documentation to appropriately prescribe patients for enrollment with Alere Home Monitoring services.
• Responds to incoming facility inquiries via telephone, written, and electronic requests in a prompt and courteous manner
• Prepares standardized suite of facility reports including: - Pipeline Reports, Encounters Reports, Business Reviews, and Patient Rosters
• Helps resolve service problems by clarifying the customer's complaint;; selecting and explaining the best solution to solve the problem; expediting resolution; and documents all complaints per corporate standards. - -
• Handles inquiries from other internal departments by contacting a health care provider to resolve a variety of service requests.
• Maintains subject matter expertise and uses resources effectively regarding Alere Home Monitoring services
• Utilizes Salesforce.com and company databases to capture, report, and maintain accurate and relevant patient information.
• Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements. EDUCATION AND EXPERIENCE YOU'LL BRING Required
  • High School Diploma or GED
  • Minimum of two years customer service or call center experience. WHAT WE OFFER At Abbott, you can have a good job that can grow into a great career. We offer:
    • Training and career development, with onboarding programs for new employees and tuition assistance
    • Financial security through competitive compensation and retirement plans
    • Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
    • Paid time off
    • 401(k) retirement savings with a generous company match
    • The stability of a company with a record of strong financial performance and history of being actively involved in local communities Learn more about our benefits that add real value to your life to help you live fully: - Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.

Keywords: Abbott Laboratories, Livermore , Clinic Support Representative II, Healthcare , Livermore, California