Senior Manager, Information Systems & Technology Services

Company: Sodexo -Group
Location: Livermore
Posted on: January 15, 2023

Job Description:

Unit Description
Precise. Reliable. Powerful. Join a team as innovative as the technology we manage.
Sodexo's growing Healthcare -Technology Management Division is seeking an experienced Senior Manager of Information Systems & Technology Services -to support and oversee IT activities & intiatives. -
The main role/responsibilities of the Senior Manager of Information Systems & Technology Services will be to manage day-to-day operations including call tracking, interfacing with IS&T key personnel, budgeting, ensuring quality performance, and providing world-class customer service.
The Senior Manager of Information Systems & Technology Services should have: -

• 
  
• a minimum of 5 years of IT support experience -
  
• experience with events management, availability & capacity management, user-experience management, and pro-active stakeholder management
  
• the ability to develop new support models to ensure delivery of consistent & effective services
  
• proven success with process improvement initiatives, especially after soliciting customer feedback on delivered services
  
• exceptional customer engagement & service skills
  
• familiarity with Healthcare Technology Management (HTM) platforms such as CMMS, RTLS, loT, Cybersecurity tools, Sharepoint, etc.
  
  This position is 100% remote. The pay range for this position is between 110K-130K annually.
  Is this opportunity right for you?
  Working in Healthcare Technology Management -for Sodexo, you will partner with our -Healthcare clients to manage their clinical technology needs. Together, we provide leadership and expertise for their business, patients, residents and the staff who care for them. At Sodexo, we improve the Quality of Life of all those we serve. -If you share these values, apply today!
  Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19 as a term and condition of employment at Sodexo, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal.
  Learn more about -Sodexo's Benefits
  Not the job for you?
  At Sodexo, we have CTM positions at numerous client locations across the United States. Continue your search for CTM jobs.
  Working for Sodexo:
  At Sodexo, you will find the ingredients for a great career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you'll enjoy an improved quality of life that's unique in the healthcare industry.
  Position Summary
  The Senior Manager, Support Services is responsible for managing all Support Services operations to include staffing, budgeting, daily operations, quality, staff efficiency, and training. Sr. Manager is responsible for day to day operations call tracking, interface to IS&T key field personnel and provide world class customer service.
  Qualifications & Requirements
  Basic Education Requirement - Bachelor's Degree -or equivalent experience
  Basic Management Experience - -5 years - - -
  Basic Functional Experience - 3 years
  Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo -Group, Livermore , Senior Manager, Information Systems & Technology Services, Executive , Livermore, California