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Customer Operations Manager

Company: Computacenter
Location: Livermore
Posted on: June 19, 2022

Job Description:

OverviewThe Customer Operations Manager is responsible for assisting the Account Executive and Account team by performing the administrative and client support duties associated with maintaining client accounts. With a primary focus on ensuring excellent service standards and maintaining high customer happiness, Client Operations Managers act as liaisons, provide product and services information, and resolve any emerging problems that our clients might face with accuracy and efficiency. ResponsibilitiesPartners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.Maintain client relationships by responding to client inquiries, identifying and assessing clients' needs, solving and/or referring client problems, and following up with potential and existing clients to assure happiness.Handle client complaints, provide appropriate solutions and alternatives within appropriate time limits, and follow up to ensure resolution.Maintain client files with sales contracts, records of client interactions, client notes, and other information.Improve the process in the supply chain for advanced integration services for large enterprise clients > $25M.Utilize standard methodologies and experience to introduce new tools that can improve service delivery.Communicate with internal and external partners that build action and sense of urgency.Work with Computacenter US leadership on critical issues and resolution thereof that would be critical to client retention and business objectives.Process client accounts and file documents.Track and update portals and other sales tools for entire supply chain and life cycle of client engagement.Organize meetings to address issues and conflict resolution.Schedule and attend meetings with clients and prospective clients as requested.Lead and host scheduled meetings with vendors and supply chain manufacturers to communicate updates to clients and internal partners.Develop processes to manage inventory levels within company integration and warehousing facilities to ensure critical delivery dates are met.Manage client assets/inventory.Delegate tasks to existing support team member(s); show cloud-based tools can be demonstrated to solve complex business issues.Collaborate with Finance Department to ensure invoicing accuracy for all applicable products, services, software, and logistics.Provide insight and leadership on improving and innovating the client experience.Understand and abide by all security and operational policies.Education & Experience RequiredLegally eligible to work in the United States.Bachelor's degree in Business Administration or similar; demonstrated equivalent experience will be accepted.Minimum of 3-5 years' experience leading a team where process and quality improvement directly impacting the customer experience; preferably in the IT industry.Skills & CompetenciesExceptional verbal and written communication skills; able to build sustainable relationships through open and interactive communication.Highly organized; able to multi-task and work efficiently.Demonstrated problem-solving and analytical skills.Able to provide accurate, valid, and complete information by using the right methods and tools.Follow communication procedures, guidelines, and policies.Able to work independently and exercise personal discernment and discretion when making decisions and performing job duties.Attention to detail, consistent follow-up on all ongoing activities for the full lifecycle from project opportunity setup to project closeout.Able to work independently, as well as with peers.Strong working knowledge of computer system applications (e.g.: Windows, Microsoft Office, OSX, Salesforce).Firm understanding of and experience in how cloud-based tools can solve business problems desirable.Embrace and support Computacenter's mission and core values.WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country's best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind. -You must be authorized to work in the United States.Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.-

Keywords: Computacenter, Livermore , Customer Operations Manager, Executive , Livermore, California

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