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Account Manager

Company: 80Twenty
Location: Livermore
Posted on: February 21, 2021

Job Description:

Our Pet Products fast-growing client based in Livermore, CA is hiring for a Customer Success Manager/Account Manager to join their growing team! This role must be based in Livermore, CA and to be successful in the role you must have prior experience working with the buyers of large retailers such as Target, Petco, and PetSmart.Responsibilities:- Manage all aspects of the key customer relationship with vendor managers & supply chain reps of large online retailers - Manage our product catalog on assigned e-commerce platforms- Manage pricing, advertising, and product promotions on assigned e-commerce platforms- Negotiate annual contracts for assigned customers- Define and implement internal process and systems solutions to execute and facilitate strategic customer initiatives- Provide oversight to inbound order flow, product availability, and outbound order fulfillment while ensuring maximum order fill rates- Manage all aspects of revenue and profitability for assigned customer accounts- Ensure that all operational performance metrics for assigned customer accounts are within target range- Collaborate internally with accounting, logistics, order processing, order fulfillment, supply chain, and IS/IT functions - Act as single point of contact for assigned customers and act as primary liaison to manage tactical execution and escalations as needed- Support the new customer acquisition process and lead the launch of new customer accounts- Prepare periodic account reviews and participate in periodic business reviews with assigned customers - The position is located at our corporate HQ in Livermore, CA- Minimal travel may occasionally be required (after Covid)Requirements:- 5-7 yrs of hard goods management experience in a fast-paced e-commerce environment- Minimum 5+ yrs customer account/program management experience with primary responsibility for managing large online retailers- Understanding of supply chain and fulfillment methods- Strong analytical skills, proficiency in Excel- Problem solving skills to define solutions that simultaneously protect the company, and a passion for delighting the customers- Bachelor's degree in business, operations, marketing, or other relevant discipline required- Excellent verbal and written communication skills- Strong work ethic and a positive, upbeat, professional, "get it done" attitude.- Ability to work effectively with all levels of management and all functional areas* - Ability to drive projects to conclusion

Keywords: 80Twenty, Livermore , Account Manager, Executive , Livermore, California

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